Sr. Systems Analyst

Join to apply for the Sr. Systems Analyst role at OpenText .

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will partner with the most highly regarded companies worldwide, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI‑First. Future‑Driven. Human‑Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

The Customer Success Organization (CSO) within IT is a strategic enabler for our service‑driven business units—Global Technical Services, Professional Services, and the Renewals organization. We develop, deliver and support integrated technology solutions that empower these teams to operate efficiently, deliver exceptional customer experiences, and drive growth.

• Global Technical Services : We support a global workforce of technical support agents through scalable case management, proactive support tools, and knowledge systems that accelerate issue resolution and enhance customer satisfaction.
• Professional Services : We provide platforms for resource planning, project execution, and financial tracking to ensure successful service delivery and operational and financial execution.
• Renewals Organization : We develop, support and enable data‑driven automation and insights to streamline global commercial contract renewals, improve retention, efficiency, revenue growth, and maximize customer lifetime value.

Together, we align IT capabilities with business goals to ensure our service teams are equipped to deliver consistent, high‑impact outcomes globally.

Your Impact

What You Need To Succeed

Hands‑on experience with one or more platforms :

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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