Assistant General Manager, Loss Prevention

Benefits :

Bonus based on performance

Not just a job a community, a partnership, a team!

You’ll experience them all at London Drugs. As one of Canada’s most successful retail chains, we know what it takes to build a satisfying career.

We are seeking innovative, customer focused people to join our team! Our state-of-the-art Loss Prevention Department currently has the following opportunity in our Richmond, BC Head Office :

Assistant General Manager, Loss Prevention

The Assistant General Manager (AGM), Loss Prevention is a senior management position responsible for achieving London Drugs' retail Loss Prevention and security objectives across all locations and business units.

This includes overseeing LP Operations, Investigations, Asset Protection, and Physical Security.

By leading a professional and highly collaborative retail loss prevention team, the AGM will support the General Manager in implementing the strategic vision of loss prevention.

The AGM will ensure standards are maintained and will recommend improvements to ensure London Drugs provides our customers with a superior shopping experience.

Key Responsibilities :

• Protect all company assets and reduce losses through strategic and tactical measures.
• Achieve all financial benchmarks for Loss Prevention.
• Approve security expenditures within authorized limits.
• Ensure performance and budget benchmarks are met.
• Set and manage Loss Prevention team goals that align with overall company objectives.
• Ensure effective deployment and maintenance of LP programs related to physical security, crime prevention, and fire and life safety systems in all company locations.
• Implement loss prevention systems across all locations, including during store construction projects.
• Maintain effective liaison with local law enforcement and other loss prevention professionals.
• Attend select industry meetings and events to network and stay current on relevant developments.
• Respond to after-hours emergencies and alarm calls as required.
• Manage security response during emergency situations in collaboration with Head Office leadership.
• Communicate effectively with the LP team, Executive team, and authorities as needed.

Education & Experience :

• Extensive knowledge of corporate, operational, and physical security in retail.
• Advanced understanding of criminal code, application of force, and provincial regulations.
• Leadership experience in a complex retail Loss Prevention or corporate security program.
• Security education or recognized professional accreditation (e.g., PSP, CPP, CCPI, LPC).
• Education in justice, security, loss prevention, emergency preparedness, or equivalent training and experience.
• Provincial security worker license : Security Consultant is an asset.
• Extensive experience in coaching, conflict management, and negotiation.
• Experience with investigative techniques and interview methods (e.g., W-Z, Peace).
• Strong knowledge of security systems design and deployment (architectural hardware, intrusion, fire alarm, video, analytics, access and key control, and asset tracking).

Why Join Us?

At London Drugs, we believe in offering our employees a comprehensive benefits package, opportunities for growth, and a supportive work environment.

Some of the benefits include :

• Health & Wellness : Comprehensive medical, dental, prescription drug, and vision coverage for you and your family.
• Retirement Savings : Helping you plan for your future with Company-matched RRSPs.
• Employee Discount Program : Generous discounts on products.
• Training & Education : Ongoing in-house training and education courses to support your career growth.
• Employee Recognition Program : We value and recognize the contributions of our employees.

Salary Range : Based on experience $90,000 to $120,000 annual.

• additional performance-based remuneration
• additional auto allowance

On-Site Requirement : The role is on-site at our Richmond offices.

Remote Work : There is potential for some limited remote work.

Travel required : Overnight travel by air, ferry, or vehicle is required.

If you possess the necessary skills and expertise and would like to join an exciting team of professionals, apply now!

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and / or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship.

This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.