Job Description
Qualifications for transition manager
- Has worked as a Transition Lead / Manager for medium to large Managed Services type of transitions.
- Been involved in creating and presenting the Transition Plan and Knowledge Transfer approaches to the client as part of the deal process
- Has hands-on knowledge of typical Transition Tools and Accelerators, and has used them during solution and execution
- Has strong project management, and communication skills. Strong PM background
Roles & Responsibilities
- Develop and own transition communication plan to ensure consistent understanding of transition progress
- Anticipating internal and / or external business challenges and resistance to change
- Ensure products and services are delivered within the Transition within schedule, scope and budget and meet the required level of quality
- Identifies potential areas of concern including compliance, quality control, and vulnerabilities and risk
- Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
- Assesses and ensures team uses process to improve productivity / cost productivity
- Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction
- Champions teamwork and knowledge sharing
- Defines and ensures appropriate resources to form delivery team for new service contracts
- Must have ability to work with a team with proven people management skills & experience in managing multiple full scale
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