Senior Program Manager - Virtual Position

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Location:

Calgary, AB, CA Toronto, ON, CA Edmonton, AB, CA Vancouver, BC, CA Victoria, BC, CA

Jobs by Category: Operations

Job Function: Project Management

Status: Full Time

Schedule: Regular

Description

Are you ready to join a fast paced, dynamic, critically important function to create new opportunities in unchartered territory?

Join our team and what we\'ll accomplish together

The Strategy & PMO team within Falcon Community & Customer Growth (FC&CG) is a brand new, fast-paced and high performing team that is at the forefront of innovative strategy and leadership interlock for Falcon’s go-to-market approach.

As a multi-faceted professional, cultural leader and exceptional communicator — you’ll partner with the leadership team to help shape business direction, facilitate cross-functional collaboration through executive and Director level support, and oversee the delivery of critical projects and programs.

In this role, you\'ll wear several hats: trusted advisor, consultant, expert facilitator, project manager, storyteller, communicator and change agent. Alternating between the big picture and then rolling up your sleeves to do the tactical work is second nature to you. You\'ll be at the heart of leadership interlock and strategic initiatives that directly impact our ability to deliver exceptional customer experiences in our most important Falcon build communities.

What we’ll accomplish together

As a key member of our small but mighty team, you will be a strategic connector — facilitating cross-functional collaboration, program managing high-priority initiatives, and ensuring seamless execution of the leadership team\'s vision. This is an exceptional opportunity for a dynamic professional to influence strategy, operations, and organizational effectiveness - mastering the art of leadership support.

With your critical thinking mindset and ability to influence, you will continually seek opportunities to enhance our business and deliver better outcomes for both our customers and team members. This is a career-shaping journey that will set you apart. Are you up for the challenge?

Here’s the impact you’ll make

Here are some of the key activities you will spearhead in driving our business forward:

• Strategy Development: Build out and translate VP FC&CG vision into clear strategy, priorities and roadmap.
• Strategic Program Delivery: Execute on broad organizational programs tied directly to delivering on FC&CG strategic objectives.
• VP Scorecard: Build & recurrently report on FC&CG VP level performance scorecard.
• Leadership Forum Governance: Provide flawless facilitation of leadership forums, manage action items, and drive operational rigor through governance frameworks and expert organization.
• Strategy Session Execution: Prepare for FC&CG LT offsites & strategy sessions. Track and communicate actions/commitments. Share detailed recaps & summaries.
• Executive Support: Act as a trusted strategic advisor and force amplifier to the FC&CG leadership team on crucial business decisions and programs key to their success.
• Executive Storytelling: Build "board-ready" materials for the VP that distill complex information from diverse functions into a cohesive narrative for multiple audiences including executive, operational, and external partners.
• Executive Communications: Prepare expertly crafted communications delivering VP level messaging and updates, targeting audiences from high level executives through to key operational partners, stakeholders and FC&CG team members.
• Team Communications & Forums: Craft impactful materials, communications & lead all-team calls, seeking feedback and actively listening to identify opportunities to improve team morale, and improve work process and enhance how we work together.

Qualifications

You're the missing piece of the puzzle

• 5+ years of consulting, business strategy and/or product management experience
• Your desire to work in a highly dynamic and high performance culture
• Your ability to navigate rapidly changing priorities in high-stakes environments with unparalleled flexibility to deliver exceptional stakeholder engagement
• Your love of storytelling, synthesizing complex business dynamics into a compelling narrative for executives
• Your proven ability to collaborate cross-functionally, bring people together, gain buy-in, drive decisions, and deliver results efficiently
• Your innovative nature, excitement about creating meaningful change and ability to look for opportunities to leverage AI to drive efficiency and higher performance
• Your systematic approach to solving complex problems and turning information into actionable insights
• Your relentless focus on creating value for customers and team members through our products, services, processes, and communications
• Your demonstrated ability to identify new opportunities, develop strategies to drive value creation
• Your understanding of project lifecycle end-to-end from ideation to execution
• Your proven analytical abilities: business modelling, forecasting and market assessment
• Your expertise in driving and managing change with commitment to delivering value
• Your distinct strategic capabilities strong track record of setting and delivering against key metrics
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Suite (Slides, Docs, Drive, Hangouts, etc.)
• Must be able and willing to travel

Great-to-haves

• Previous experience leading large-scale transformational projects
• Master of Business Administration (MBA) degree
• PMP or similar certification
• Proficiency with relevant tools and technologies (e.g., project management software, data analysis tools, AI solutions)

Salary Range: $97,000-$145,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn\'t match your expectations. We\'re open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.