Sales Account Manager

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Overview

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork.

About The Role & Team

As a Sales Account Manager you will have the exciting opportunity to drive the growth and shape the future across your regional territory. You will be responsible for existing customer relationships within your territory, while seeking opportunities to increase our customer’s value from SITA’s portfolio of products and services, acquire new customers, and retain existing customers. You should have a business‑development or consulting background, experience working with customers at the CxO / VP level, and a strong understanding of legacy and emerging industry solutions.

What You Will Do

• Define and execute a strategic territory and account development plan that aligns with SITA’s strategic direction, in partnership with key internal stakeholders.
• Manage key accounts throughout an assigned territory across multiple sectors.
• Achieve and exceed sales targets while meeting customer satisfaction indicators.
• Drive business development and profitable growth within the assigned territory.
• Use Salesforce.com and other data and analytics tools to support sales activities.
• Prospect and build a large network within the assigned territory to provide sub‑contracting and partnering opportunities.
• Maintain an optimal mix of product and services sold to customers in line with the SITA business plan.
• Manage complex contract negotiations and liaison with legal teams.
• Manage expenses against budget.
• Debrief win / loss results and share competitive insights.
• Represent SITA at trade shows, conferences, and other industry events.
• Lead or resolve commercial issues that may cause non‑payment to support cash collection.

Qualifications

What We Offer

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We proudly offer an inclusive environment with comfortable and fun offices, flexible working arrangements, and rewarding benefits. 🌎 Flex‑Location : Take up to 30 days a year to work from any location in the world. 🏡 Flex Week : Work from home up to 2 days per week. ⏰ Flex Day : Make your workday suit your life and plans. 🌿 Employee Wellbeing : We provide an Employee Assistance Program (EAP) and the Champion Health platform. 🚀 Professional Development : Level up your skills with our training platforms, including LinkedIn Learning. 🙌 Competitive Benefits : Benefits that make sense with your local market and employment status.

Equal Opportunity Statement

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, Aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self‑identify in the application process.

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