Senior Systems Analyst - Tier 3 support(SaaS Ops / Tech Ops)

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management.

YOUR IMPACT

You already have a solid background in cloud infrastructure and administration, customer support, and customer implementations and would now like to progress your skills in the areas of enterprise content management. The team is very collaborative. We are a fast-paced organization and there are numerous projects in progress at any one time.

What The Role Offers

• Providing Tier 3 support for customer requests and escalations.
• Designing, implementing and managing the OpenText SaaS Platform services operation in the cloud (AWS ECS, GCP) environments.
• Ensuring cloud-based architectures meet availability and recoverability requirements.
• Implementing and maintaining monitoring, auditing, and alerting capabilities to achieve full visibility on Lab and Production environments.
• Improving architecture of maintained solutions to optimize costs and make it more fault tolerant.
• Performing regular maintenance activities, including security assessment and patching, system clean-up and support activities.
• Responding to incidents. Handling outages, providing resolution and root cause analysis, including post-mortem description, protocol of the resolution and further mitigation / prevention actions.
• Maintaining assigned services to meet service KPIs.
• Setting a great example and encouraging others to espouse the culture and values of the company to other internal teams and the general public.
• Writing technical documentation or implementation proposals, mentoring and improving the overall performance of the service.
• Developing and maintaining an in-depth understanding of the applications, systems and databases architecture.

What You Need To Succeed

What Catches Our Eye

Personal Skills And Qualities

ONE LAST THING

OpenText is more than just a corporation; it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. This role will allow you to make an impact by assisting in the evolution of the MDS offerings to address the changing needs of the company. OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides directions on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

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