Description
Job Title : Call Center Agent
Location : Halifax, NS
Department : Customer Service
Reports to : Call Center Supervisor
Job Overview :
We are seeking a dedicated and enthusiastic Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing high-quality customer service.
You will play a crucial role in enhancing customer satisfaction and maintaining positive relationships with clients.
Key Responsibilities
- Provide accurate product or service information to customers.
- Resolve customer complaints and issues promptly, ensuring a positive customer experience.
- Document all customer interactions, including details of inquiries, complaints, and responses.
- Maintain up-to-date knowledge of products, services, policies, and procedures.
- Follow company guidelines and scripts to ensure consistent service delivery.
- Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
- Escalate complex issues to the appropriate department or supervisor when necessary.
Skills, Knowledge and Expertise
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Excellent verbal communication skills with a clear and professional phone etiquette.
- Strong problem-solving abilities and the ability to think on your feet.
- Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
- Proficiency with computer systems, databases, and call center software.
- Strong attention to detail and organizational skills.
Benefits
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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