IT Support Analyst - 361

What is Voyageur Aviation Corp.?

Unfamiliar with what we do? No worries, we've got you covered!

At Voyageur Aviation Corp., we deliver innovative solutions to customers with unique aviation requirements. We are an integrated provider of specialized aviation services, including, advanced engineering and maintenance capabilities, part sales and logistics management, aircraft leasing, and contract flying operations both internationally and domestically supporting humanitarian missions, cargo, and workforce movements to remote communities.

Our headquarters are in North Bay, Ontario, and we are a wholly owned subsidiary of Chorus Aviation Inc.

What we offer and what makes us special :

• We stand out as a leading company engaged in exceptionally distinctive projects, spanning captivating destinations worldwide, and collaborating with extraordinary and exclusive clients.
• We can turn your wildest imagination into reality, whether it's complete plane restructuring and modernization, complex maintenance, or a comprehensive plane redesign.
• Our team comprises the best, with unparalleled expertise. No one else on Earth can match what we achieve. We are true pioneers in aviation technology.
• Abundant growth opportunities await you here. Our employees choose to stay for the long term, thriving in a culture of continuous learning and boundless possibilities.
• We've got you covered! Our comprehensive benefits program is employer-paid and includes extended health care, out-of-country insurance, as well as life and disability coverage.
• Additionally, we offer a retirement pension plan, an employee and family assistance plan, and participation in the Employee Share Ownership Plan (TSX : CHR)

Explore your next role :

• As a key member of the Information Technology department, the IT Support Analyst will provide effective and courteous front-line services to IT users so that they can efficiently carry out their work and identify opportunities to improve their use of technology;
• Manages end-user accounts, permissions, access rights, storage allocations in accordance with enterprise IT policies and procedure.
• Responsible for incident investigation, diagnosis, resolution and closure.
• First point-of-contact for IT service requests.
• Receive and accurately record IT service requests, solve hardware and software problems, and ensures, with the aid of the appropriate internal or external resource, that application and system problems are resolved and follows up with the customer in a timely fashion with the appropriate corrective action.
• Manages printing service uptime including but not limited to reordering supplies, troubleshooting printer issues, contacting printer support vendor, and printer access.
• Manage user accounts, permissions, and access.
• Manages all operating systems and end-user software.
• Deploys and maintains workstations, servers, printers, scanners, mobile phones, and accessories to Voyageur staff and customers.
• Performs software and hardware audits.
• Provides recommendations on software and hardware improvements, upgrades, patches, reconfigurations and / or purchases.
• Participates in IT configuration management based on best practices and internal policies.
• Register and inventory all IT hardware / software to comply with company policy and vendor license agreement
• Responsible for staying current on software versioning, release notes, out-of-date applications including but not limited to OS, A / V, Servers, Enterprise Applications, Mobile Applications, add-ons, browsers, etc Excellent oral and written communication skills

Your Distinctive Ingredients for Success :

• Computer related College Diploma or Degree is required
• Minimum 3+ years related work experience in an Information Systems environment with demonstrated problem-solving skills.
• Broad range of experience and knowledge in end user computing environment.
• Excellent customer service and interpersonal skills
• Experience in Microsoft, CompTIA, or ITIL Certification is preferred
• Excellent working knowledge and experience with current internet technologies.

Eligibility :

You must be legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) and provide a clear Criminal Background Check.

You belong here!

Voyageur Aviation Corp. is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require accommodation for the recruitment / interview process, please let us know and we will work with you to meet your needs.

Location and other Key Details :

You will work out of our North Bay head office.

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