DUTIES & RESPONSIBILITIES
Must be fluent in French and English.
Receive, process, verify and confirm customer orders via telephone, fax, email or EDI and web.
Provide accurate information concerning product availability, order status, product specifications, technical advice, pricing and services
Resolve customers' service, product or billing complaints, escalating as necessary
Support outside sales team where needed and assist other teams as requested
Review, prepare returns, warranties requests. Prepare paperwork and receipt of the same.
Gain familiarity with the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods
QUALIFICATIONS & REQUIREMENTS
Fluent French and English is a must
Excellent customer service skills, and experience
Strong multi-tasking, organization and priority setting skills
High attention to detail, and accuracy
Desire to learn in depth about our varied products
Strong initiative and decision making skills
Intermediate proficiency with MS Office suite, primarily Excel, speed and accuracy required
Interact and support other team members as required
Job Types : Full-time, Permanent
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