Field Service Technician

Purpose of Role

The Field Service Technician handles on-site servicing, diagnostics, repairs, and installations for Condair’s products and equipment.

This can range from humidification equipment, dehumidification equipment, PLC controls, control systems, and more. Field Service Technicians may work on-site at factories, manufacturing plants, constructions sites, and more as required by equipment locations.

Field Service Technicians are also required to maintain records of each service and report them in the form of service reports and expense reports to the office / supervisors respectively.

Key Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty to a competent level. The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Install humidification, dehumidification, and water treatment systems according to specifications.
• Maintain and repair existing equipment using factory procedures.
• Weekly nationwide travel is required; projected to a maximum of 80% of the time.
• Occasional international travel may be required.
• Troubleshoot systems independently, without supervision.
• Operate and maintain inventory for company owned service vehicles.
• Process paperwork upon completion of each job and submit in a timely manner.
• Process and submit expense reports in accordance with financial accounting practices, in a timely manner.
• Ability to provide extensive knowledge / experience in mechanical, electrical, and hydraulic systems. Working knowledge and experience in administering high quality preventative maintenance.
• Proven customer focused servicing including high level communications regarding services performed. Ability to write reports / logs and effectively present information.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.
• Read, understand, and work from, specifications, schematics, and building blueprints.

Professional Skills, Qualifications, and Competencies

• Education and Experience : High school diploma required. University degree or diploma in Applied Science is preferred. HVAC, electrical, and plumbing experience are all considered a plus.
• Language Skills : Fluent in English (reading, writing, spoken) ability to convey and receive instructions clearly and with ease in person, over the phone, or through email.

Spanish and French language is an asset.

• Ability to Reason : Ability to prioritize and manage multiple concurrent tasks / projects.
• Computer Skills : Functional capability to work with MS Word, Excel, Power Point and Outlook. Capture and complete information for Work Orders and Reports in Service Fusion.
• Certificates / Licenses : Valid driver’s license and to up-to date passport required; ability to travel abroad.
• Other : Exceptional organization skills. Able to work extended shifts.

Personal Characteristics

Teamwork : Balances team and individual responsibilities. Exhibits objectivity and openness to other’s views. Gives and welcomes feedback.

Offers to help others to achieve common goals.

• Drive : Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told.
• Ethics : Works with integrity and strong morals / ethics.
• Professionalism : Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments.

Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed.

• Safety : Observes safety and security procedures. Uses equipment and materials properly and as instructed.
• Dependability : Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of the job, the employee is required to :

• Lift up to 50 Lbs., unassisted
• Lift up 25 Lbs, overhead, unassisted
• Regularly use a computer workstation
• Frequent travel by car or plane to jobsite
• Sufficient hand and arm strength to properly assemble equipment and fittings in the field
• Ability to work extended hours when necessary

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the job duties, the employee is regularly exposed to :

• Both regulated and un-regulated indoor climates.
• Any variation of outdoor climate and season.
• Labs and clean rooms.
• High security facilities.

Benefits / Perks

Condair is pleased to provide the following benefits to all full-time employees :

• Medical benefits
• Dental benefits
• Vision benefits
• Long-term disability insurance
• Life insurance / AD&D
• Pension / RRSP / TFSA
• Free on-site gym
• Free parking
• Paid vacation
• Paid sick leave
• Free monthly lunches
• Other social events

Accommodation

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Human Resources at na.

[email protected] or call 613-822-0335 and ask to speak with Human Resources.

Acknowledgement

This job description reflects the immediate requirements of the post. As the duties of the post develop and requirements of the company change, the post holder will be required to carry out other duties.

About the Company

Condair Group, founded in 1948 and based in Switzerland is the global leader in humidification, dehumidification and evaporative cooling.

Supported by science, we engineer individual, holistic solutions that customers can trust through the entire lifecycle. With optimal humidity, we increase productivity and create healthier built environments.

Condair Group has production sites in Europe, North America and China, its own sales and service organizations in 23 countries, and representatives in over 50 locations worldwide.

Our Vision : To create healthier built environments and increase productivity with the optimal humidity for a better life.

Our Mission : Driven by our customers’ needs and supported by science, we engineer reliable, sustainable solutions.

Slogan : Humidity for a better life

Our Values :

• We act on our Vision
• We are reliable
• We are result-oriented
• We empower our people
• We improve human life
Il y a 2 jours