Position Summary
Under the direct supervision of the Manager, Cage or the Supervisor, Slot & Cage, this position is responsible for customer service, cash administration and cash counts while contributing to a safe and welcoming work environment for all team members.
Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Handles cash transactions including but not limited to foreign currency exchange, travelers cheques, short pays, over payments, cash counts, coins and bills
- Monitors and reports all discrepancies and suspicious cash activities
- Redeems value chips and gaming tickets for cash
- Sells racing tickets, vouchers, racing programs and value chips as required
- Verifies and processes machine fills, ma chine jackpots, cancelled credits, as well as table fills and credits
- Issues opening floats to Slot Attendants (or others); reconciles closing floats
- Transfers and stores floats, keys and record keeping documents
- Documents an d reconciles transactions; may reconcile bank deposits and prepare revenue reports
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and team members
- Ensures complies with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed.
Education and Qualifications
- High School Diploma; post secondary education an asset
- Minimum 1 year of experience in high volume cash handling
- Serving it Right Certification
- Ability to successfully obtain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations
- Regular casino and cage environment, standing or sitting for long periods of time, non-traditional work hours
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