Distribution Center Manager

Description

The Distribution Center Manager provides day-to-day leadership for all fulfillment activities while ensuring customer service and a focus on continuous improvement.

This role is fully accountable for service and financial performance results and maintaining superior employee morale in a safe work environment while adhering to company policies and procedures.

Responsibilities

• Provides leadership, development, direction, and succession planning for all Managers, Supervisors, and Associates
• Develop and manage through a budget process
• Lead with a collaborative approach. Continually evaluate, measure, and refine processes to improve efficiencies, quality, and customer satisfaction
• Incorporate LEAN practices and methodologies within the facility
• Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns
• Provide strategic leadership and guidance to develop, coach, and mentor support staff
• Provides timely and accurate monthly reporting; ensures precise billing
• Work closely with Sales in support of new customer solutions, pricing, facility tours, and customer presentations
• Identify new business opportunities and implement new solutions within the existing customer base
• Manage value-added services, including call center, reverse logistics and kitting and assembly
• Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy
• Ensure company policies, procedures, and culture are executed and practiced effectively
• Ensures company compliance with all relevant regulatory requirements
• Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
• Maintain a strong understanding of systems, including WMS, CRM, CMS, TMS, etc.
• Lead and support the implementation of new and upgraded systems; as required

Qualifications

Education / Experience

• Bachelor’s Degree - preferably in Supply Chain Management, Business, Logistics, or related field preferred
• High school diploma required
• At least 7 years of operations experience in a multi-channel, order fulfillment business environment
• At least 5 years of management experience
• Experience with an Order Management System, Warehouse Management System, and Labor Management System is required. Must be proficient in Microsoft Office, including Word, Excel, and PowerPoint.

Knowledge, Skills, and Abilities

• Ability to adjust strategy on the fly while functioning in a high-stress environment to obtain operational goals
• Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
• Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
• Strong written and verbal communications skills
• Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
• Ability and passion for delivering excellent customer service and developing mutually benefiting relationships with all partners
• Ability to influence change management and operational performance from areas outside of their direct control
• Ability to write reports, business correspondence, and procedure manuals
• Ability to plan, organize, and manage multiple projects and set priorities
• Ability to effectively present information and respond to questions from groups of Managers, Clients, and the public
• Ability to read, analyze, and interpret policies and contracts

SALARY LEVEL

$120k - $150k. Salary is commensurate to experience and location.

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Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Saddle Creek is an Equal Opportunity / Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request.