Manager, Loyalty Science and Innovation

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America.

Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Manager, Loyalty Science and Innovation is a pivotal role responsible for driving the strategic development and execution of loyalty program enhancements and capabilities through scientific analysis and innovative thinking.

This role will focus on leveraging data science, analytics, and cutting-edge technology to enhance the loyalty program's effectiveness and member experience, as well as developing Aeroplan Currency Management capabilities.

We are looking for experienced in data sciences, analytics with a strong technical background, leadership instincts, and managerial skills.

This would involve providing technical guidance, overseeing multiple projects concurrently, nurturing and encouraging the growth of innovation, and engaging in close collaboration with various stakeholders throughout the organization.

This position requires excellent communication skills, business instincts, and a get-it-done" mentality to ensure that results are delivered while also encouraging creativity and innovation.

Responsibilities

• Lead the development of the pricing capabilities of the Currency Management team.
• Lead the development of business and technical levers to manage the Aeroplan redemption portfolio.
• Lead the development of advanced analytical models to drive program innovation.
• Lead research on emerging trends in loyalty programs and recommend innovative solutions to maintain competitive advantage.
• Oversee the development of data-driven loyalty strategies, utilizing scientific methods and predictive analytics to optimize program outcomes.
• Responsible to develop technical roadmap and coordinate with other stakeholders in the company (IT, Revenue Management, Marketing Analytics, etc.

to deliver best in class Aeroplan program and optimization tools and processes.

• Oversee the analysis of complex data sets to identify trends, forecast outcomes, and inform strategic decisions.
• Drive the integration of new technologies and scientific approaches into the loyalty program to enhance member engagement and value.
• Manage the end-to-end process of loyalty program initiatives, from conceptualization to implementation and evaluation.
• Stay informed on the latest developments in loyalty sciences, data analytics, and technology to maintain a competitive edge.
• Responsible for development of Data analyst skillset within the team.

Qualifications

• Master's degree in data sciences, Mathematics, Statistics, Operational Research or related field.
• At least 7 years of industry experience in data science, operational research or similar quantitative roles in industry or academic environment.
• Proven expertise in predictive modeling, revenue management, operational research, machine learning, and statistical analysis.

Proficient with relational databases (SQL).

• Experience with programing languages (will be using Python, Spark).
• Experience with data visualization tools (e.g. Tableau, PowerBI) is a strong asset.
• Innovative and strategic thinker, with a passion for leveraging science and technology to drive business results and improve the customer experience.
• Exceptional project management skills, with the ability to lead cross-functional teams and manage multiple initiatives simultaneously.
• Excellent communication skills, with the ability to translate complex scientific concepts into actionable business strategies.
• Strong conceptual, analytical and problem-solving skills.
• Ability to translate business needs into a modelling and analysis framework adapted to the decision timeline.
• Required expertise with Microsoft Office tools.
• Positive thinking and sense of humor.

Conditions of Employment :

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits / visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.