Relief Government Services Officer

Job Information

Reporting to the Manager Regional Operations North, the Relief Government Services Officer will assist community residents in obtaining information about available government programs and services, support interaction between government departments and the community, and help residents complete forms and documentation required to access programs and services.

The Relief Government Services Officer will also support those departments that are without an on-going community presence and help with coordination for departments already present in the community.

In rural and remote communities many services are not always available or easily accessible. The Single Window Service Center is a new initiative to improve public access to government programs and services in smaller communities.

Single Window Service Centers will be located in visible and frequently visited areas within the community. The incumbent will be the front line contact for the Service Center.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the mandate(s), vision(s), mission(s), organizational structures and service standards of GNWT departments.
• Knowledge of government services (including content, intent and relationship to other programs and services), delivery techniques (including timing, method, eligibility), and reporting requirements.
• Strong communication (verbal and written) and interpersonal skills, with particular attention to excellent customer service.
• Ability to speak the Indigenous language(s) of a community.
• Ability to work under pressure in a multi-task environment.
• Ability to deal with all members of the public in a fair and equitable manner.
• Ability to work independently and maintain confidentiality.
• Analytical skills, including the ability to research information, interpret information, and clearly explain information to others.

Typically, the above qualifications would be attained by :

A minimum of a Grade Ten (10) with two (2) years’ experience in an Administrative or Customer Service Representative capacity.

Specifically, experience in the public sector, in a position involving the provision of a variety of services in an informational, public relations or problem solving role is preferred.

Education in a relevant Indigenous language would be an asset.

• Equivalent combinations of education and experience will be considered.
Il y a 17 jours