Advisor, Ability Management (Disability Management)

Your Opportunity :

Are you an excellent communicator who possesses advanced knowledge in disability management? Are you someone who is highly compassionate & empathetic & is energized through the satisfaction of helping others?

If so, Alberta Health Services (AHS) has a rewarding opportunity for an Ability Advisor that may be perfect for you.Our team helps support employees who are unable to perform their regular job duties due to a non-work-related illness or injury and access their sick benefits.

The Ability Advisor engages stakeholders to assess & address any barriers to a successful & timely return-to-work & implements strategies to support an appropriate plan.

They help ensure AHS’ values, goals & principles are implemented & integrated in the delivery of services to client groups, while fostering positive relationships with various stakeholders;

they offer strategic support & problem solving to complex circumstances by providing expert consultations, assessments, & recommendations.

In an effort to promote work-life balance, AHS currently offers the option to participate in an Earned Day Off program in addition to offering a healthy amount of personal leave days.

This helps complement the comprehensive Total Rewards package offered by our organization. AHS is extremely proud to have been awarded the Canadian HR Awards 2022 for Canadian HR Team of the Year (500 employees or more).

This award is given to Canada’s most outstanding HR teams for their accomplishments, leadership & innovation for their achievements, best practices, & leadership in the HR profession.

AHS is only one of 11 HR teams nationwide that has received this distinction. Come join our award-winning team. All Non-Union Exempt positions are being reviewed for possible inclusion in the AUPE General Support Services bargaining unit.

If this position is impacted, the incumbent will be notified accordingly.

Description :

This position has responsibility for application of specialized or complex protocols, policies & procedures related to Ability Claims Management such as : Contacting the employee & Manager to explain ability management processes & gather information for assessment.

Ensuring appropriate documentation is requested & received in a timely manner. Ensuring appropriate charting within MSN.

Ensuring appropriate case management documentation & file management. Managing situations according to policy & procedure.

Determining when to request in-depth assessments in consultation with the Medical Consultant. Making decisions & recommendations regarding a client’s restrictions within the physical demands of a position.

Determining if further medical is required & / or evaluating compatibility during the return to work or duty to accommodate process.

Determining if further adjudication is required, while working with external carriers, unions & clients. Contacting treating physician or healthcare providers (oral & written) to obtain additional information on employee functional capabilities.

Identifying & coordinating resources to support the employee to promote their return-to-work. Discussing HR accommodation strategies with Manager & developing return-to-work plans based on employee restrictions & limitations, as appropriate.

Where appropriate, coordinating with external treatment providers related to Ability Management Programs to assist employees in the return-to-work process.

Developing solutions based on a broad & complex knowledge base. Providing support & advice to Manager & HRBP on strategies including joint problem-solving, recommendations & solutions, as required.

Coordinating with insurance carrier return to work plans. Providing active support for the return-to-work planning process between the employee & their supervisor.

Required Qualifications : Additional Required Qualifications :

The incumbent will possess a record of accomplishment in the following areas : Extensive knowledge of ability management and industry best practices.

Significant experience in problem solving, concern resolution and investigation. Demonstrated ability to foster relationships and partnerships with internal and external stakeholders.

Effective communication with strong organizational skills along with client-focused orientation and commitment to providing quality services.

Ability to relay or explain complex issues or difficult situations. Skills in negotiation, facilitation and conflict resolution are required.

Strong interpersonal assessment and problem-solving skills. Demonstrated ability to manage complex tasks under tight deadlines is a core competency to be successful in the role.

Attention to detail and ability to take initiative.

Preferred Qualifications :

Additional course work in occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, benefits, payroll, human resource management, disability insurance, psychological & workplace factors in disability would be an asset.

Relevant licensing & designations, such as CDMP, CRTWC or CPHR, is considered an asset.