Administrative Assistant

The Senior Administrative Assistant provides high-level administrative, financial processing, and operational support within a fast-paced service delivery environment. This role is responsible for administering complex funding claims, resolving payment issues, performing verification reviews, and liaising with internal and external stakeholders. The incumbent is expected to exercise sound judgment, apply detailed policy knowledge, and contribute to continuous improvement of operational processes.

The responsibilities outlined below reflect the general scope of the position. Duties may be assigned or adjusted based on operational requirements, organizational priorities, and individual expertise.

Tasks

1. Funding and Payment Processing

• Process provincial funding and grant payments to licensed service providers in accordance with established policies, procedures, and timelines.
• Provide expert guidance to stakeholders on funding programs, eligibility requirements, claim processes, and payment procedures.
• Review, assess, approve, or deny claims and invoices, ensuring accuracy and compliance with program policies.
• Identify, analyze, and resolve system‑related claim or invoice submission issues.
• Interpret system-generated data and payment summary statements to clearly explain funding decisions and payment details to stakeholders.
• Prepare recommendations and options for complex or exceptional cases for supervisory review and approval.
• Identify anomalies or unusual transactions and elevate appropriately.
• Process internal adjustments, recoveries, debits, and credits to correct inaccuracies or address funding changes.
• Stay current on changes to funding programs, policies, eligibility criteria, and operational guidelines.

2. Claims Administration and Operational Support

3. Verification and Review Activities

4. Stakeholder Liaison and Communication

Requirements

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