Guest Service RepresentativeInnVest Hotels GP Ltd • Moncton, NB, Canada

Guest Service Representative

InnVest Hotels GP Ltd • Moncton, NB, Canada

Il y a plus de 30 jours

Type de contrat

Description de poste

Job Description

Primary Responsibilities :

Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events / functions in the hotel during the shift.
Checks guests out of the hotel; processes customer payments according to established policies and procedures.
Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Books guest reservations or coordinates with reservation center.
Handles departmental accounting of monies, receipts, guest accounts and other

forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.

Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures.

Note : Other duties as assigned by supervisor or management

Health and Safety :

Follow hotel safe work procedures and policy, including the use of personal protective equipment.

Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.

Report all injuries or illnesses to a supervisor or manager immediately.

Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative.

Guest Service Representative • Moncton, NB, Canada