Jr Bilingual (French / English) Administrative Assistant to provide administrative support to clinicians by completing administrative tasks -
Location- % Remote
Duration- 6 months, possibility of extension
Hours- 7.5 Hours a day
Responsibilities-
- Greet patients via text and / or video, collect information such as medical concerns, and ensure patient profiles are up to date
- Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care
- Provide administrative support to clinicians by completing administrative tasks
- Book appointments and facilitate communication of messages between clinicians and patients
- Coordinate with our clinic and other operations team members to ensure complete patient care
- Direct and / or re-direct patient referrals and requisitions via fax
- Proactively follow up on lab results, diagnostic tests, and referral statuses
- Support patient inquiries on our support desk platform
- Organize, manage and file incoming patient faxes
Must have skills :
- Bilingualism ( French , English)
- Available for all of these working shifts in Eastern time zone : ( 2pm-10pm / 4pm-12am - weekdays) (11am-7pm / 2pm-10pm / 4pm-12am - weekends) (First 2 weeks of training : 9 am-5 pm)
- Knowledge of medical terminology , experience handling confidential medical records or physical charts
- Private clinic, Dental clinic , or primary care experience is an asset
- Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients
Nice to have skills :
- Technical skills
- Experience working in a clinic
- Experience working with a CRM (customer relation management tool) and EMR software (electronical medical records)
Nice to have skills :
1. Technical skills
2. Experience working in a clinic
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