Investigation and Compliance Officer (Care Coordinator)

About Us

The Department of Seniors and Long Term Care is committed to ensuring the inclusion, well-being, and independence of seniors in Nova Scotia by facilitating the development of policies on aging and programs for seniors across government and through the provision and coordination of strategic planning, support, services, programs and information.

This is achieved through leadership and collaboration with partners. With a focus on collaborative primary health care, continuing care, infrastructure, and more, the department is thinking differently about how to plan, fund, legislate and monitor to improve access and service delivery.

To do this, we need leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.

About Our Opportunity

As an Investigation & Compliance Officer with the Department of Seniors and Long Term Care you will be responsible for the licensing, auditing, and compliance functions related to licensed Nursing Homes and Residential Care Facilities as well as investigation functions in Homes for Special Care and Hospitals.

Primary Accountabilities

• Coordinates and conducts licensing inspections of long-term care facilities throughout the province.
• Conducts inquiries and investigates allegations of resident and patient abuse in licensed long-term care facilities and Hospitals

Within this role, your daily tasks will include :

• Conducting inquiries and leading investigations of allegations of abuse on behalf of Department of Seniors and Long Term Care within the definition of the Protection for Persons in Care Act;
• Writing reports and issuing directives to health facilities to protect patients or residents from abuse;
• Conducting licensing inspections of Long Term Care Facilities, including ongoing monitoring, to ensure compliance with current and applicable provincial legislation, regulations, policies, and standards;
• Preparing licensing inspection reports, issuing requirements and submitting recommendations for licenses and authorizations to operate;
• Conducting service audits as required;
• Participating in the establishment of benchmarks and performance measures for standards of care and service delivery, and identify changing trends;
• Maintaining statistics and gathering information / research;
• Drafting briefing materials and correspondence for the Minister and senior management.

Qualifications and Experience

To be successful within this role, you will hold a Bachelor degree in Nursing, Social Work, Occupational Therapy, Physiotherapy, or Nutritional Studies plus five years related experience;

or Diploma in Nursing plus nine years related experience required. You must be currently registered, or eligible for registration, with applicable professional association.

An approved and acceptable combination of education and experience will be considered.

As the successful candidate you will possess excellent communication, interpersonal, analytical, and time management skills, along with the ability to build, foster, and maintain effective relationships with all customers.

You will have knowledge of human development and the aging process, and experience in a multi-disciplinary health care environment.

The nature and scope of this position demands demonstrated competency in licensing, auditing and investigating; and demonstrated proficiency with office automation suites.

Working knowledge of current and applicable provincial legislation, regulations, polices, and standards; and experience in Continuing Care are an asset.

We will assess the above qualifications using one or more of the following tools : written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.

For information on all our Benefit program offerings, click here : Benefits for government employees.

Working Conditions

• May be required to work overtime on occasion
• Most work occurs in an office or health care setting environment sitting for long periods of time
• Frequently required to drive for extended periods of time, including driving in winter / inclement weather or in isolated areas as this position covers the entire province.
• Requires periods of prolonged standing and walking during licensing inspections (long-term care facilities)
• Exposure to acts of physical and sexual abuse and neglect, graphic images and descriptions during investigations of abuse
• Required to negotiate and interview individuals who may be angry, verbally aggressive and / or emotionally distraught
• Work under stressful situations across the continuum of care including acute and continuing care, including producing information related to investigations that are reported widely in the media

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• countless career paths.
• Department Specific Flexible working schedules.

Pay Grade : PR 14 Salary Range : $2,;- $3,;Bi-Weekly