Training And Desktop Application Specialist

Company Information

Leading Canadian law Firm with offices in Toronto, Calgary, Vancouver, Montréal, Ottawa, New York and London. Strong computer and presentation a must as well no more guys as LAA's the last few ruined it.

Sixth year in a row, they retained its leading position with the most nationwide Band 1 practices among all Canadian firms as ranked in Chambers Canada : Canada’s Leading Lawyers for Business 2023.

Named Canada’s most trusted legal brand for the ninth time and eighth consecutive year in 2023, according to Thomson Reuters.

Recognized as one of Canada’s Best Diversity Employers in 2023, an honor they have received 13 times since 2008.

Has an immediate opening for a Training and Desktop Applications Specialist to join their team in the Vancouver office. Reporting to the HR Manager, the candidate will be responsible for the training of new hires, internal staff, articling students and lawyers.

The Training Specialist will also work closely with the national Learning & Development team in Toronto. Although training is the main focus of this role, the position will also be required to provide back-up for Helpdesk support.

Primary responsibilities of the position include, but are not limited to :

Facilitating various types of in-class and web-based training sessions, including new hire orientation, software rollouts, and monthly refresher training.

May be involved with some soft skills training.

• Training will include, but not be limited to :
• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Document Management System (NetDocs)
• Document production tools (Microsystems Numbering, Workshare, etc.)
• Accounting applications and procedures (Intapp Time Docketing, CMS, Chrome River, etc.)
• Conflicts and Business Intake (Intapp Open)
• Contact Management (Interaction)
• Contributing to broader strategic needs analysis and prioritizing training needs for individuals across job roles
• Assisting the National Learning and Development team to create, update and deliver training programs for the Firm’s applications and learning initiatives
• Promoting user adoption of Firm applications and learning concepts by developing supporting learning material, including reference guides, tip sheets, handouts and FAQs
• Providing deskside coaching and floor support for major firmwide software rollouts or training initiatives as required
• Optimizing the Learning Management System (LMS) to enhance functionality while ensuring content accuracy for tracking and reporting purposes
• Providing testing support for software rollouts to ensure proper functionality in Blakes environment
• Maintaining professional standards by continuously improving and updating technical and functional knowledge and keeping abreast of learning trends
• Contributing to team effort by performing related responsibilities and maintaining effective communication channels
• Secondary Helpdesk and Network Support
• Provide back-up IT support to the IT Manager and Helpdesk Technicians. Tasks include, but are not limited to :
• Applications Support provide end-user support for network applications. Troubleshoot applications issues on a regular basis.

Seek external assistance as required.

User Account Maintenance assists in the setup of users on the network and for various practice group specific applications.

Qualifications Education / Experience :

• A minimum 5 years of experience in the development, facilitation, and delivery of training in a blended learning environment or equivalent experience
• Legal / professional environment experience preferred
• Microsoft Certified Trainer designation would be an asset

Skills / Abilities :

• Very strong computer skills with a variety of software programs, including but not limited to : Word, Excel, and PowerPoint
• Excellent written and oral communication skills needed to effectively convey learning content in a polished, tactful and diplomatic manner
• Adaptable, patient and identifies as a change champion
• Knowledge of Chrome River, Intapp Time, Interaction, Workshare and NetDocuments would be beneficial
• Sound judgment and decision-making skills when identifying training needs and selecting methodology for training programs and the creation of supporting learning material
• Comfortable adjusting presentation style and managing a learning environment for a diverse audience with varying and competing needs
• Professional, positive and can-do attitude
• Ability to multi-task and establish priorities
• Ability to work well both independently and as a contributing member of a team, managing work and priorities successfully in each setting

Anticipated range for this role : $75,000 - $85,000