Retail Store Supervisor

Position : Retail Store Supervisor

NOC : 62010

Reports to : District Manager

Terms of employment : Full-time (40 hours per week) and permanent position

Business head office address : 225-A Rue De Liege Ouest, Montréal, Québec, H2P 1H4

JACK & JONES is looking for a Retail Store Supervisor in Ottawa, ON.

Your role will be to lead a team and develop a business in your own unique way.

Besides being a challenging and inspiring place to work, we value a positive work atmosphere.

At JACK & JONES, we believe in designing an outstanding experience for our employees.

Key points about the job.

• Regularly evaluate, support, train and coach the members of your team on product, styling, selling techniques and operating procedures.
• Partner with your District Manager in documenting conversations, creating performance improvement plans and managing corrective action processes.
• Develop in-store talent and future leaders by looking internally to promote teammates.
• Identify external talent for your store by conducting ongoing recruitment, executing applicant screenings and building a candidate pipeline.
• Perform store opening and closing procedures in alignment with company procedures.
• Accomplish daily, weekly and monthly operations, ensuring execution within deadlines.
• Ensure all products and displays are merchandised effectively to maximize sales and profitability.

What it takes.

• A minimum of 3 years of retail in-store experience, ideally in the fashion industry.
• College degree completion.
• Experience in maintaining operational excellence in retail stores (analyzing KPIs, scheduling, inventory management, etc.).
• Proven leadership skills in the recruitment and development of talent and mentoring team members.
• Ability to work in a fast-paced environment.
• Excellent communication skills in English, written and spoken.
• Experience with opening new stores, an asset.
• Experience in visual merchandising, an asset.
• Ability to stand for long periods of time.
• Flexible to work retail hours (standard, peak, and holiday).

What we offer.

• Wage range : between $24 / h and $28 / h
• Employee Discounts 50% off all merchandise in our retail stores
• Bonus Program at the end of every month
• 3 weeks vacation upon hire, 5 personal days, insurance & benefits plan
• Leadership training and development programs
• Fun work environment work with a great team that supports you and your development.
• Flexible work schedule / hours
• We are committed to providing our employees with meaningful work, opportunities for continuous learning, and a sense of purpose.

Contact information : (c / o Patricia De Crescenzo, Retail People Manager)

Join the team by applying now! We are always looking forward to meeting new talent and personalities! .

ABOUT JACK & JONES

JACK & JONES is high-quality fashion for young men. Founded in 1990, JACK & JONES is now the largest business unit within BESTSELLER and is, with its 1000+ stores, the biggest menswear retailer in Europe.

With jeans as the core business, JACK & JONES enriches the heritage of authentic jeanswear by respecting history and focusing on innovative treatments and designs.

JACK & JONES covers the many facets of a young man’s wardrobe. From his playful youth to his need for timeless classics, the brand brings in a world of brotherhood, fun, and good vibes in all its designs.

And since 2017, JACK & JONES has expanded its brand portfolio with JACK & JONES Plus, JACK & JONES Junior, and JJXX.

JACK & JONES is part of the worldwide fashion company BESTSELLER. For more information, please go to or