Bilingual Rapid Response Nurse

Position Summary :

To ensure effective transitions from acute to home care for two target populations : medically complex children and frail adults and seniors with complex needs and / or high risk characteristics.

To ensure communication and linkage with primary care; and provide timely and effective rapid response home care. The Rapid Response Nurse provides the first in-home nursing visit within 24 to 48 hours from hospital discharge.

During this visit, the nurse will confirm the patient hospital discharge care plan, communicate the importance of primary care to avoid re-hospitalization, and perform medication reconciliation for the client.

Primary Responsibilities :

• Reviews the discharge care plan and confirms outstanding medical tests have been scheduled and transportation etc. is available
• Conducts medication reconciliation and reviews medication protocol with clients and caregivers and answers any questions
• Initiates contact with primary care physician and provides update on client acute care event and post-discharge regime. Facilitates, as appropriate, a one-week client follow-up visit with the primary care physician
• Identifies clients requiring an accelerated assessment and home care services and works with the Care Coordinator to facilitate the home assessment visit
• Informs and supports the Care Coordinator in developing the client’s care plan and ensuring a smooth transfer of the primary care physician and pharmacist to the ongoing care team
• Answers any questions or concerns of the client and caregiver
• Act as a spokesperson as required, and interpret the role of the Home and Community Care Support Services Champlain to clients, health care professionals and to the public.

Ensures positive public relations and effective co-ordination of services through ongoing liaison and participation on internal and external committees.

• Assesses for and promotes a safe environment for clients, caregivers, family members, and staff. Adheres to health and safety policies / practices developed and implemented by the HCCSS.
• Participates in establishing, maintaining, and monitoring standards for the Case Management. This includes committee work and active participation and contribution to quality initiatives.
• Other related duties may be assigned

Education and Experience :

• Registered Nurse (RN) (BScN or diploma) with a current Certificate of Registration from the College of Nurses of Ontario
• Minimum two (2) years of relevant experience performing the duties of a Registered Nurse
• Current CPR-C Certification
• Case Management Certificate is an asset

Knowledge :

• Knowledge of health care system and the role of the HCCSS within the system
• Knowledge of HCCSS operations, quality, risk, and performance management principles
• Knowledge of relevant health care legislation
• Knowledge of HCCSS policies, procedures, strategic direction and goals
• Understanding of HCCSS partners and contracted service providers in the community
• Effective planning and organizing skills to manage multiple clients, provide information reports, and take corrective action as required
• Ability to accurately complete required documentation, reports, forms, and recommendations
• Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Excel, Power Point, etc.)

Skills and Abilities :

• Strong interpersonal skills to work with diverse client groups with varying levels of comprehension and language capability
• Strong ability to manage difficult conversations / situations in a healthy and effective manner
• Demonstrates a strong ability to work effectively in both a team environment and independently as required
• Effective communication skills to establish and maintain a wide range of contacts with professionals and organizations within the community
• Effective listening and strong facilitation skills are necessary to work with patients and their families / caregivers
• Effective organizational and planning skills
• Demonstrated awareness of cultural diversity, as well as ability to demonstrate diplomacy in sensitive and / or confidential issues.
• A valid driver’s license and access to a vehicle is required
• Bilingualism, in English and French an asset
• Vulnerable Sector Check completed within the last six months

Affiliation : OPSEU Wages are in accordance with the collective agreement between Champlain HCCSS and OPSEU and starting salaries range from $40.409 / hr. - $43.169 / hr. .

Shift : Casual shifts within the hours of 8 : 00am 8 : 00pm, Monday Sunday (1 weekend a month required)

Location : 4200 Labelle St, Ottawa

All applications will be reviewed; however, only those selected for an interview will be contacted. Home and Community Care Support Services Champlain welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in any aspects of the selection process.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19.

Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire.

Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.