Supervisor, Operations FT E-commerce

Accelerate your career with the most awarded Air Cargo Airline in Canada!

Cargojet is Canadas leading provider of time-sensitive overnight air cargo services and carries overpounds of cargo each business night. Cargojet operates its network across North America each business night utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canadas 50 Best Managed Companies as well as being awarded the Shippers Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated hardworking and have a strong sense of leadership and commitment.

Job Summary :

The Supervisor will operate under the direction of the Manager (E-commerce) and Station Manager. As part of the leadership team this position will lead the Night shift team and oversee daily customer and aircraft requirements to ensure the efficient on-time and safe handling of all cargo and aircraft.

Job Duties and Responsibilities :

• Ensure that all customer loading / offloading requirements are met in accordance with standard criteria.
• Read and interpret aircraft weight and balance loading instructions hazardous material identification labels aircraft loading manifests and cargo routing tags and ensure accuracy and operational requirements are met. Direct leadership with team members and lead hands is required.
• Organize the team to ensure the safe & timely loading / offloading of trucks and aircraft and delegate duties to cargo handlers as required to ensure shifts are at optimal productivity.
• At all times ensure operations are in accordance with the highest possible standards of health safety and security and in accordance with all government statutory requirements.
• Ensure all internal and billing paperwork is completed accurately with appropriate approvals provided.
• Provide leadership guidance motivation and support to the office administration team members lead hands ramp staff and operators in order to maintain on-time performance of all flights. Provide training coaching and feedback as appropriate.
• Handle performance matters and discussions with sensitivity and professionalism. Work with HR on all discipline matters issues breaches and investigations.
• Communicate with customers in a professional courteous manner concerning flights and volumes and other required corporate information.
• Communication with Duty Managers Customer Service other stations and internal team members in a respectful professional confidential and timely manner to ensure on-time flight performance and to ensure other required expectations are met.
• Maintain compliance with and enforce all company policies and procedures relating to the workplace (including but not limited to : attendance uniforms equipment operation safety etc.).
• Delegate responsibilities as appropriate & ensure audits of all required areas are completed.
• Initiate maintain & improve operations by suggesting time / cost-saving ideas and strategies.
• Ability to be flexible and adapt to irregular operations and late flights to ensure operational requirements are achieved.
• Willingness to learn load planning and other operational skills as a backup to support operational continuity.

Job Requirements and Qualifications

Important to Know :

Required Experience :

Manager

Key Skills

Digital Marketing,Marketing,Google Analytics,Growing Experience,Conversion Optimization,Google AdWords,Hybris,Magento,Account Management,SEO,E-Commerce,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1