About this role
We are looking for an Enterprise Customer Success Manager to partner with our largest customers post-sale to maximize the value our customers achieve with Udemy Business and ensure customer retention, satisfaction, and growth.
What you'll be doing
- Proactively own and manage the success of a portfolio of 20-25 enterprise-level Udemy Business customers
- Develop individual success plans for each customer to ensure Udemy Business adoption, expansion and loyalty across your portfolio of customers
- Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization;
create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Udemy Business
- Build and maintain trusted advisor relationships at the executive level
- Partner with Sales and Renewals Management to develop an account strategy for each Enterprise customer to hit retention and upsell targets
- Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
What you’ll have
- Bilingual (English and French required, as you will be supporting our French Canadian customer base)
- 7+ years of B2B SaaS customer success, account management, consulting and / or sales experience working with large, enterprise-level accounts (>
$150K ACV)
- Ability to build and nurture trusted relationships; experience working with HR / L&D customers
- Ability to identify, work and close complex deals
- Experience developing strategies to increase the adoption of non-compliance technology solutions
- Basic understanding of concepts related to customer integrations (e.g., Single Sign-On, APIs, feature customization, etc.)
- Experience deploying min >
1K licenses within a large organization
Successfully managed multi-product solutions
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company.
Even if you think your background might not perfectly align, we'd love to hear from you!
Manager, Customer Support
By embodying our values of being humble, supportive, and truly giving a sh*t, the Success team ensures that all our customers can be successful in Jobber. We’re looking for someone who understands the importance of being a strong voice for our customers, improving our customer experience and establi...
Customer Service Representative (Canada) – Day, Evening and Overnight Agent, 24/7/365
The Customer Service Representative (CSR) position is pivotal in facilitating the initiation of Teladoc Health Canada cases related to one or more medical services offered, alongside supporting Telemedicine consultations, and assisting Teladoc Health members & patients. Leveraging their expertise in...
Customer Service Analyst
Develop and maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service). Weatherproofing Technologies Canada and PureAir ...
Senior Product Manager - Local Business Monetization [Remote - Canada]
This highly visible role, with significant revenue impact, involves close communication with Yelp's executive team and collaboration with leaders from Product & Engineering, Finance, Customer Success, and other departments to help local businesses succeed on Yelp. The culture at Yelp is a unique env...
Guest Experience - Customer Service
McCafé has a proud history of delivering quality coffee, baked goods, and delicious food items to guests across Canada. Engaging, extroverted personality and customer-focused mentality. While previous experience working in food service or retail as a barista, server, sales associate, cashier, team m...
Bilingual Customer Support Coordinator
Benefit from the motivating working conditions because not only do we believe in work-life balance, but also in the future of remote work. You will have significant autonomy to do whatever it takes to make our customers happy and need to be able to think creatively on your feet. Your patience and em...
Customer Support Technical Representative - Core
Password for Linux: Comfortable exploring developer documentation for supported distributions in order to virtualise an affected customer’s environment including desktop managers to reproduce and troubleshoot issues. Interpret customer requests for technical assistance and address needs effectively ...
Bilingual Customer Support Coordinator (Montreal)
Benefit from the motivating working conditions because not only do we believe in work-life balance, but also in the future of remote work. You will have significant autonomy to do whatever it takes to make our customers happy and need to be able to think creatively on your feet. Your patience and em...
Customer Support Technical Representative - Extended Services
Interpret customer requests for technical assistance and address needs effectively and accurately, while maintaining an empathetic, positive, and professional attitude towards the customer at all times. AWS, Okta, Docker, Kubernetes, etc. Experience with troubleshooting tools like dig, IP address lo...
Sales Development Representative, Enterprise - Americas, LHH CTM & LD - Remote - North America - Canada
We are looking for a Sales Development Representative in Canada poised to reach new heights within our organization driving hypergrowth and delivering exceptional service to our customers. We have a track record of progressing SDRs to Business Developers and other customer success roles across the o...