Claims Advisor I

Location : Richmond Hill, Ontario, Canada

Hours : 35 hours per week

Line Of Business : TD Insurance

Pay : $49,050 – $73,600 CAD (base salary; varies by role experience, skills, geography and business needs)

Job Description : TD Insurance, part of TD Bank Group, offers a broad range of consumer and commercial insurance products. We protect clients from the ‘accidents of life’ with credit protection, life, health, travel, home and auto insurance. We operate across Canada with a national network of over 1,000 branches and online channels.

Team : Auto Claims Advisors work at TD Auto Centres, providing a one‑stop shop for customers to drop off their vehicle, receive a rental, and speak to a claims professional.

What You’ll Do :

• Represent TD Insurance as an Auto Claims Advisor, facilitating and coordinating a claim from start to finish.
• Support customer claims : arrange towing, set up appraisals, explain coverage and options.
• Gather, organize and verify required information and documentation to resolve claims efficiently.
• Reconcile estimates from vendors, ensuring appropriate settlements for vehicle damages.
• Maintain a positive file count and open / close ratio, contributing to team productivity objectives.
• Collaborate with internal partners, stakeholders and external vendors such as Enterprise and repair shops.

Experience Growth :

Culture of Care :

Job Requirements :

Who We Are : A leading Canadian insurer committed to protecting families and delivering trusted advice in moments of need.

Total Rewards Package : Base salary, variable compensation and comprehensive benefits including health, savings, retirement, paid time off, banking benefits, career development, and recognition programs.

Additional Information : Our opportunities are governed by provincial employment regulations.

Colleague Development : Regular career conversations, access to learning platforms, mentoring, and a variety of growth paths.

Training & Onboarding : Structured sessions to equip you for success.

Interview Process : We contact candidates of interest and communicate outcomes via email or phone.

Accommodation : We provide necessary accommodations throughout the interview process.

Language Requirement (Quebec Only) : Sans Objet

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