Security Analyst

Job Description

Job Description

Salary : 27-32 / hour

Accurate Network Services Inc. is on the hunt for a top-notch Security Analyst to join our team!

The person who holds this role is the voice at the end of the line providing awesome (not to mention critical!) customer support. As the core of the Accurate Security Desk, we count on you to create an incredible customer experience by troubleshooting the security issues that arise in a timely and effective manner. This includes advising our clients on the best practices to keep their information secure!

As a Security Analyst at Accurate, you will be working with a small team of techs to support a select group of clients. We use Autotask to track tickets and time worked, and well provide ample training on how the mechanics of the system work.

This is a full-time position (weekdays from 8 : 00 am to 4 : 30 pm) with some after-hours and weekend work. You will be required to take part in an on-call rotation to respond to client after-hours emergency calls (approximately one week every 18 weeks). This role is primarily based out of the office, however there may be occasional onsite work at our clients locations.

Key Accountabilities

Security Monitoring, Incident Handling, and Ticket Queue Management

Perform real-time monitoring of alerts, logs, and events from security platforms (EDR, firewalls, SIEM, email security, etc.).

• Conduct initial investigation, triage, and classification of suspicious activity.
• Execute hands-on containment steps such as isolating endpoints, blocking indicators of compromise, disabling accounts, or applying emergency policy changes.
• Manage and prioritize the security ticket queue, ensuring timely response, follow-up, and closure of all incoming security-related tickets.
• Maintain consistent communication and updates within tickets to ensure stakeholders and internal teams have clear visibility.

Security Tools Operation & Enforcement (In Collaboration with the Centralized Services Administrator)

Work closely with the Centralized Services Administrator to fine-tune and optimize security tooling.

User Support & Security Awareness Reinforcement

Provide practical, responsive support to users regarding security-related inquiries or ticketed issues.

Documentation, Runbook Execution & Process Accuracy

Maintain up-to-date records of incidents, configuration changes, security settings, and SOPs / runbooks.

Threat Intelligence Awareness & Continuous Learning

Stay aware of emerging cyber threats, vulnerabilities, attacker techniques, and security news.

Qualifications & Experience

Supporting users through remote or deskside IT assistance, with strong troubleshooting ability.

Antivirus / EDR usage and basic alert interpretation.

Why Choose Accurate?

About Us

Accurate Network Services Inc. is an Alberta-based managed service provider focused on common sense, practical IT solutions for small and medium-sized businesses. Weve been in business since 2008, growing from a one-man-shop run primarily out of the back of a car to the 50+ person company we are today. We care a lot about providing quality service to our customers, and as a result, we have grown almost entirely through word of mouth and referrals.

We would like to thank all applicants for applying; however, only those selected will be contacted for an interview.