Manager, Process Optimization

Our Story & Purpose :

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members :

As Manager, Process Optimization, you will help create the conditions for our people and members to thrive by removing friction from frontline work and modernizing how we operate with care and intention. By thoughtfully leveraging data, Robotic Process Automation (RPA) and AI-driven tools, you will reduce repetitive work and turnaround times across lending, onboarding, and account servicing, allowing frontline teams to spend more time building meaningful member relationships.

This is a permanent, full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. This role may require you to work in-office at least once a week.

How You'll Make an Impact :

• Establishing and leading the process optimization function, setting the long-term vision, strategy, and roadmap for operational transformation
• Designing and delivering enterprise-wide process improvement initiatives using data analytics, automation, AI, and structured change management methodologies
• Partnering with business and frontline leaders to identify, prioritize, and execute high-impact optimization opportunities that reduce administrative burden and unlock capacity
• Modernizing end-to-end workflows across both front- and back-office processes to support increased volumes driven by member growth
• Leveraging automation and AI solutions to reduce cycle times, improve accuracy, and increase consistency across lending, onboarding, and account servicing
• Defining and tracking success metrics, ensuring initiatives deliver measurable improvements in efficiency, cost, turnaround time, and member experience
• Building, coaching, and leading a high-performing team, fostering capability development and strong execution
• Championing a culture of continuous improvement, innovation, and operational excellence by sharing best practices and driving adoption across the organization

What You’ll Bring to the Team :

You’ll Thrive Here If You Are :

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn :

This role offers a salary range of $108,500 to $114,900. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here :

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive :

Vancity Talent Programs :

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.