Security Dispatcher / Operator

Overview

Paladin Security : Making the World a Safer and Friendlier Place because we CARE !

Do you have superior customer service skills and a passion for helping people? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team!

The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Our Operators are responsible for facilitating communication between our Security Officers in the field, clients on site, and Paladin management, throughout the province, by utilizing phone, radio, and email regarding site safety, extra coverage request, emergency situations, and more.

RESPONSIBILITIES :

• Handle incoming / outbound calls and email communication
• Dispatch alarm response calls
• Initiate after-hour emergency service calls and security requests
• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Document all information into comprehensive reports

QUALIFICATIONS :

• Customer service and administrative experience
• Excellent communication (both verbal and written) and interpersonal skills
• Strong computer proficiency, specifically in Microsoft Office
• Time management, organizational & prioritization skills
• Discretion in handling confidential company and employee information, procedures, facilities systems, etc.
• Strong security knowledge and situational awareness

Pay Rate : $19.50 / hour, with an increase to $20.00 / hour upon successful completion of 3-month probation period

Work Hours : These are 24 / 7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.

This is a Full-Time position