Field Service Technician

Job : Mobile Field Service Technician (Industrial)Location :

Greater Montreal

90% Travel, Quebec & Ontario)Industry :

Manufacturing MachineryUp to 95K (Overtime available at 1.5X) + $600 car allowance + 3 weeks vacation + RRSP Matching + More

Your newpanyHays is proud to partner with a global client specialised in the manufacturing of machinery for the Paper & Packaging Industry.

Continuing their market dominance, they are looking to add to their team to best serve their new and existing clients.

• Your new positionMachine Service & TrainingIncludes the repair and installation of new machines; relocation of existing equipment, customer training;
• preventive maintenance, Productivity Improvement Programs (PIPs); ordering parts necessary to perform installations and repair;

troubleshoot mechanical and / or electrical problems and proactively rmend the necessary service and maintenance programs.

Submit field service, installation, job reports, expense and technical reports on a weekly basis. Ensure that all reports are clearly written andplete.

The FST is expected to arrange timely payment of reimbursed expenses and / ormunicate with American Express to ensure payment expectations are agreed upon with the vendor.

EffectivemunicationThe FST takes 100% responsibility for managing assignment at the customer location. The FST clarifies visit expectations up front.

He / she enters through the main office, signs in as necessary and connects with the appropriate person in the plant. He / she calms down angry customers and satisfies even if problem cannot be repaired on the spot.

The FST is persuasive. He / she listens intently to what the customer is asking, lets the customer vent and, without getting defensive, addresses expected machine downtime and estimated labor if requested.

The FST holds a jobpletion meeting to summarize the work performed, agree on billing and obtain a customer signature. He / she has an open, honestmunication with manager;

He / she displays confidence even when not sure of the solution. The FST maintain open dialogue throughout and speaks clearly and understandably to the best of his ability.

Project ManagementContacts Scheduler or Regional Service Manager for assistance; thinks ahead to anticipate problems;municates bad news as soon as possible;

balances technical repair needs with good service to meet customer and our expectations. Plans the travel schedule to be cost-sensitive to expenses and efficient use of time.

Maintains appropriate safety measures.Technical Problem SolvingThe FST exhibits patience in front of customer and takes responsibility for solving the problem.

He / she assesses the problem(s) and develops a rmendation covering both parts and labor. He / she works with confidence toplete the necessary work and reaches out to technical services if in need of assistance.

If the necessary parts are not on site and delivery times are unacceptable to the customer, the FST drives to source localponents to get the machine running ASAP.

What you will need to be successful2+ years of experience in a similar role, relevant degree / certificate, strong mechanical knowledge, posseses strong attention to detail, problem solving andmunication skills.

Bilingualism is prefered and must have the ability to travel 90% of the time.

LI-DNI

1112684 - Steven Lopresti