Resident CoordinatorLangley Lions Housing Society • City of Langley, Metro Vancouver Regional District, CA
Resident Coordinator
Langley Lions Housing Society • City of Langley, Metro Vancouver Regional District, CA
Il y a 11 heures
Type de contrat
- Permanent
Description de posteMonitor rental workflow, waitlist coordination, application intake, eligibility screening, references, and income verification. Interview potential residents and complete tours of units. Prepare, issue, and execute tenancy agreements and renewals in accordance with policies. Coordinate move-ins and move-outs (keys, condition inspections, orientation, documentation). Track unit turnovers and vacancies; ensure readiness with Maintenance Department. Ensure proper documentation retention and secure handling of personal information. Conduct initial and annual rent reviews, mid-term adjustments, and calculate rents to reflect income. Verify income and household composition, complete applicable reporting requirements. Unit inspections and documentation, as required. Complete building inspections through monitoring common areas and reporting hazards and security concerns. Complete and review incident reports. Report all incidents and concerns through Incident Reports. Enter and update resident, rental and rent review data in the housing management system with high accuracy. Prepare routine reports (occupancy, arrears, rent change summaries, subsidy updates, inspections). Safeguard confidential information; ensure records are current and complete. Coordinate with internal teams (maintenance, finance and assisted living program) for integrated service delivery. Participate in completion of Rent Roll. Collection of rent and other charges. Balancing and closing batches. Reconciling and completing Bank Deposits. Maintaining and ordering Office Supplies. Organizing and overseeing tours of independent and assisted living units. Coordinating activities, recreation and events with the Recreation Department. Direct contact and communication with residents for taking rent payments (debit or cheques) and for signing documents (and filing of such documents). Responding to in-person calls. Experience in property administration, preferably in affordable housing. Demonstrated reliability and ability to work successfully with minimal guidance. Ability to effectively manage emergency situations and identify priorities specific to residents’ needs. Experience in problem solving and dealing with a diverse population in sensitive situations and ability to handle stress under these conditions. Excellent time management skills and solid organizational skills. High attention to detail; numerical accuracy for rent calculations and documentation. Ability to maintain confidentiality and handle sensitive information. Clear Criminal Record Check / Vulnerable Sector Check (as required). Displays discretion, tact and sound judgment required to manage a variety of resident situations. Ability to work as part of a team, performing quality work in the most efficient manner. Excellent communication skills, oral and written. Proficiency with Microsoft 365 and housing / property management software (e.g., Yardi, Arcori, or similar). Knowledge of residential tenancy legislation. Experience with RGI or income-tested rent methodologies. De-escalation, conflict resolution. Service Excellence & Empathy – Meets residents where they are; communicates clearly and respectfully. Accuracy & Compliance – Gets the details right; follows procedures and timelines. Judgment & Discretion – Handles confidential matters appropriately; escalates when needed. Organization & Ownership – Manages multiple files, deadlines, and priorities. Team Collaboration – Works smoothly with the teams in place and our community partners. Salary range : 56,000.00 to 67,000.00 commensurate with experience. Benefits : after completion of probation – Extended health / dental, pension plan. Probation 6 months Three weeks annual vacation after one year
Overview
Resident Coordinator
Langley Lions Housing Society is a nonprofit affordable housing provider for independent seniors, persons with disabilities and some families. The society also manages assisted living units in partnership with FHA and BC Housing in the ILBC Program. We are in the City of Langley and we began our journey and vision of providing affordable housing in 1975.
Working within a team environment, the Resident Coordinator reports directly to the CEO. The scope focuses on resident relations (new and current) and rental administration . This role ensures timely move-ins / move-outs, accurate rent calculations, responsive communication with residents, and unit and building inspections. Understanding of the Residential Tenancy Act is required while focusing on compliance with society policies. The coordinator works closely with the CEO and Maintenance, Care and Finance Departments.
Key Responsibilities
Resident Relations & Resident Services
- Serve as a primary point of contact for residents, triage inquiries and service requests with empathy and professionalism.
- Document issues and coordinate resolutions with applicable departments.
- Maintain accurate resident files and communication logs in the society’s system.
Leasing & Occupancy Administration
Rent Reviews & Compliance
Property Operations Support
Data, Reporting & Systems
Financial Responsibilities
Other duties
Qualifications
Required
Interpersonal Skills
Preferred / Assets
Key Competencies
Working Conditions
On-site
Four day work week, Monday through Thursday, 8 : 00 am to 5 : 00 pm (36 hours), paid lunch as possible disruption due to an emergency, flexibility for occasional after-hours needs (e.g., unit turns, emergencies, tenant meetings).
Physical aspects may include carrying files, walking units / buildings, and occasional ladder / stair use during inspections.
Compensation & Benefits
Reports to : CEO
Location : Langley, BC
Employment Type : Permanent On site
How to Apply
Please submit your resume and a brief cover letter to daniellel@llhs.ca. Include “Resident Coordinator – LLHS” in the subject line.
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Resident Coordinator • City of Langley, Metro Vancouver Regional District, CA
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