Resident Coordinator

Overview

Resident Coordinator

Langley Lions Housing Society is a nonprofit affordable housing provider for independent seniors, persons with disabilities and some families. The society also manages assisted living units in partnership with FHA and BC Housing in the ILBC Program. We are in the City of Langley and we began our journey and vision of providing affordable housing in 1975.

Working within a team environment, the Resident Coordinator reports directly to the CEO. The scope focuses on resident relations (new and current) and rental administration . This role ensures timely move-ins / move-outs, accurate rent calculations, responsive communication with residents, and unit and building inspections. Understanding of the Residential Tenancy Act is required while focusing on compliance with society policies. The coordinator works closely with the CEO and Maintenance, Care and Finance Departments.

Key Responsibilities

Resident Relations & Resident Services

• Serve as a primary point of contact for residents, triage inquiries and service requests with empathy and professionalism.
• Document issues and coordinate resolutions with applicable departments.
• Maintain accurate resident files and communication logs in the society’s system.

Leasing & Occupancy Administration

Rent Reviews & Compliance

Property Operations Support

Data, Reporting & Systems

Financial Responsibilities

Other duties

Qualifications

Required

Interpersonal Skills

Preferred / Assets

Key Competencies

Working Conditions

On-site

Four day work week, Monday through Thursday, 8 : 00 am to 5 : 00 pm (36 hours), paid lunch as possible disruption due to an emergency, flexibility for occasional after-hours needs (e.g., unit turns, emergencies, tenant meetings).

Physical aspects may include carrying files, walking units / buildings, and occasional ladder / stair use during inspections.

Compensation & Benefits

Reports to : CEO

Location : Langley, BC

Employment Type : Permanent On site

How to Apply

Please submit your resume and a brief cover letter to daniellel@llhs.ca. Include “Resident Coordinator – LLHS” in the subject line.

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