Operations Manager

Experience Victoria, the leader in tours and transportation on Vancouver Island, is seeking a motivated and detail-oriented Operations Manager to oversee and optimize the day-to-day cruise operations and logistics of our tour and transportation experiences in a dynamic hospitality environment.

This role is ideal for a highly organized, proactive, and operationally-minded professional. You will play a key role in managing pier and cruise tour operations, overseeing logistics and inventory, and ensuring seamless internal operations. Strong communication skills, online workplace proficiency, and a passion for efficient operations and guest experience are essential.

This position offers meaningful responsibility, visibility across the business, and strong opportunities for growth within a fast-expanding company.

Responsibilities

Operations Management & Logistics

• Oversee all pier operations and cruise tour dispatch, ensuring efficient and timely execution of all tours.
• Maintain and update tour inventory and capacity across booking platforms and internal systems.
• Manage and maintain pier scheduling to optimize resource allocation.
• Coordinate and manage private shore excursion requests from initial inquiry to final booking and execution.
• Ensure the overall operations run smoothly and efficiently.
• Collaborate with operations and leadership to refine offerings based on guest feedback and performance

Partner & Stakeholder Communication

Administrative & Operational Support

Experience & Qualifications

Job Type : Full-time, Permanent

Work hours : 40 hrs+ in peak season and 24-32 hrs+ in shoulder season.

#J-18808-Ljbffr