Business Systems Analyst (Land/Council/Library)

Join the IT Services team at the City of New Westminster! As a seasoned Business Systems Analyst, your primary focus will be Land, Council, and Library systems, including Horizon, Tempest, and eScribe.

In addition to assessing business requirements and recommending solutions, you'll play a crucial role in scripting, programming, ongoing application support, and project management.

From technical tasks like database maintenance to collaborating with clients and vendors, this role demands a high degree of independent judgment and action within established guidelines.

Explore opportunities to leverage your skills across other various systems as operationally required.

This position is eligible for hybrid remote / in office.

Minimum Required Education

Bachelor’s degree from a recognized, reputable post-secondary institution in an IT Systems related discipline.

Minimum Required Experience

• 5+ years of experience working in an IT department as a Business Systems Analyst
• 3+ years of experience in a Business Systems Analyst related role working with municipal systems

Other Requirements

• Must be a Canadian citizen or a permanent resident
• Must pass a Police Information Check

Role Responsibilities

• Developing reports and queries using a variety of tools, including Tempest ReportBuilder Tools, SSRS and SQL Management Studio
• Developing, maintaining, and troubleshooting interfaces between systems using a variety of tools including SQL and proprietary vendor tools
• Managing user accounts and security
• Provide troubleshooting assistance and end-user support to our business departments.
• Configuring existing system functionality to meet business requirements (e.g. folder types, email templates)
• Research and enable new system functionality
• Installing software updates and facilitating user to do release testing
• Performing Microsoft SQL database administration
• Creating queries, as well as updating, importing, and exporting data (e.g. FOI request, or SQL view for other teams)
• Working with vendors and their support channels to meet business requirements
• Performing routine system admin tasks such as refresh TEST database, install patches, clean up tasks, and server monitoring
• Performing other related duties as required

Desired Skills

• Proven hands-on experience with Municipal enterprise applications, such as Tempest, eScribe, Horizon, and Stone Orchard
• Ability to provide advice and recommendations on technical matters related to the Land / Property tax / Permitting
• Experience with data integration technologies (such as ETL, flat files, XML etc.,) integrating custom or third- party software systems with an enterprise application.
• Experience with web development and related technologies and tools (such as HTML, JavaScript, CSS, IIS etc.).
• Familiarity with web services integration
• Ability to act as a primary IT system owner and provide technical support on the system environment and applications
• Flexible and able to manage simultaneous priorities, pressures, and deadlines.
• Ability to define, analyze, and document business systems processes
• Ability to establish and maintain effective working relationships with a variety of contacts
• Ability to document, analyze, and assess a variety of information, identify priorities and resources, and propose alternative business processes
• Ability to analyze and evaluate data and information required for programming develop logical solutions to solve problems
• Ability to listen to feedback from non-technical stakeholders and communicate effectively orally and in writing and to present proposals that address this feedback in non-technical language
• Ability to perform assigned duties with minimum supervision

Apply with your resume and cover letter in one document.

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