Field Operations Specialist

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.

Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle, Original Joe’s, Fresh Kitchen + Juice Bar, and The Burger Priest.

With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada.

Variety isn’t the only thing we offer we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership.

Above all else, we believe in doing the right thing for our people, our communities and our planet.

For over 60 years, Harvey’s has been serving great tasting, flame-grilled burgers to Canadians. We are on a journey looking for great people to be part of this iconic 100% Canadian brand that has homegrown roots across the country.

The Field Operations Specialist, Harvey's (FOS) provides operational support to the Sr. Business Development Manager (Sr.

BDM) to ensure adherence to brand standards and delivery of the Perfect Guest Experience.

Role Responsibilities :

• Review restaurants against a brand standards audit; a full review of Front of the House, Heart of the House, Security, Associate Relations, Pest Control and Food Safety
• Observe, assess and scored based on the pre-set brand standards audit ROE and Operational Checklist
• Identify gaps, opportunities, root causes and communicate the results to the restaurant owner / leader and Sr. BDM.
• Identify, coach and develop agreed upon action plans with the restaurant owner / leader and Sr. BDM (CIP).
• Review restaurants against brand speed of service targets and assist restaurants to remedy gaps.
• Communicate and share during audits, brand standards and available resources that assist the restaurant owner / leader to remedy the gaps
• Coach and support restaurants with supervisor training and compliance through Axonify and RMS
• Champion people, culture and values by leveraging core programs and processes that support the talent and training agenda
• Leverages hourly training tools, Axonify, Operational Brand Standards, Restaurant Leadership Certification resources
• Flag key issues raised during the audit to the Sr. BDM for their follow up protocol
• Prepare for audits by being knowledgeable in a previous restaurant's audit results and Scorecards metrics and past food safety results.

Flag any ongoing actions that have not been addressed

• Identify and present regional trends in gaps and best practices to the Sr. BDM and at regional and brand meetings
• Support New Store Openings, Renovations, Conversions or Closures, as required across franchise and corporate locations
• This is a field level role, requiring visits to locations within a defined region 75% of the time
• Occasional travel outside the defined region, including overnight travel, may be required 10% of the time
• Multi-tasking work demands from multiple sources

Skills & Experience :

• 3+ years in a restaurant management role
• Post-Secondary Education is preferred

What's in for you?

• You’d be joining a close-knit, innovative team of creative and energetic go-getters
• You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation
• 20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
• A welcoming, fun and safe work environment founded on respect
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
• Industry-leading benefits, wellness programs, and total rewards programs

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation.

For individuals that require accommodations please contact [email protected].