Our valued telecommunications client is seeking an Jr. Bilingual Help Desk Operator to support the pre-sales team with IP Telephony, LAN, and WiFi services to customers
An initial 6-month contract - % remote - Open to all of Canada (Must work EST)
Responsibilities :
- You will be part of the sales support team in the company's business market.
- You will work as part of a pre-sales technical team to process existing customer additions and changes and support new sales opportunities.
- You will work with a team of technical professionals who will guide you through the product selection process.
- Participate in the customer requirements process for Unified Communications and LAN projects.
- Prepare proposals according to company guidelines, initiate orders in the company's internal system and follow up as needed.
- Work in conjunction with company partners in the Unified Communications, WLAN and LAN services ecosystem (CISCO, Aruba Komutel, Microsoft, etc.).
- Work with the CISCO Commerce Workplace (CCW) tool
- Work with company internet systems.
- Work simultaneously on various projects as directed by management
Must Have Skills :
- 2+ years experience with IP Telephony, LAN, WiFi Technologies
- 2+ years experience with Cisco
- Excellent communication skills in French and English
Nice to Have Skills :
- Knowledge of CISCO Commerce Workspace (CCW)
- Sales experience
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