Director of Operations

Our client is seeking a smart and passionate Director of Operations for their major branded 5-star hotel property in Nova Scotia.

Prefer an upcoming Rooms Division / Hotel / Director of Operations professional to oversee Rooms operations, Front Desk, Housekeeping, and Maintenance.

This individual MUST have a strong background in 5-star room operations and have a very hands-on management style. Experience in a similar Hotel / Resort management role is a must.

You will be expected to lead by example every day, communicate well, and interact closely with both the guests and the staff.

The Director of Operations will be expected to be on hand to welcome guests and take care of their needs.

Must be able to communicate well in both written and verbal communication every day, articulate tasks, and interact closely with the team to ensure they are well trained and passionate about guest services.

Role Responsibilities

• Provide daily leadership, management, training, and direction to all departments
• Drive Revenue and Control all Costs
• Focus on exceeding guest expectations daily and on improving established cost and quality standards, maximizing profits, developing and retaining employees
• Review, develop, and implement policies & procedures that strengthen the team and improve the customer experience
• Recruit, develop, supervise, inspire, and evaluate staff and provide feedback throughout their work to ensure top performance
• Protect the property and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, compliance with legislative standards, and company expectations
• Foster a success-oriented and accountable environment at the resort

Requirements

• A true passion and appreciation for working in a leading 5-star property is essential for success in this role, with 3 to 5 years of similar experience managing a similar 5-star hotel or resort operation is required
• Must be a versatile and multi-skilled professional who is passionate about providing personal service and can oversee the rooms division and collaborate with F&B
• Independent and self-motivated, Creative and Ambitious, Hands-on and Charismatic
• Able to work well with a team and have a proven track record of strong managerial and computer skills
• Willing to accept feedback to ensure their goals are aligned with the team and hotel mission
• A service-driven individual dedicated to the guest and employment experience
• Obtained a bachelor's degree or diploma in Hotel Management or Business. Excellent communication, interpersonal, and solid budgetary knowledge and skills

This organization will offer an excellent starting salary of around $110,000 with outstanding benefits. Based on the candidate’s experience, a potential bonus program based on hotel performance goals under the successful candidate’s leadership may be offered, as well as other executive perks.

This position reports to an exceptional General Manager who is seeking an energetic, enthusiastic individual, and is looking for someone that wants to match their enthusiasm.

Renard International would like to thank all candidates for their interest, but due to the high level of premium level of guest services experience, only those that meet all requirements will be contacted for further discussions.

MUST BE LEGALLY ALLOWED TO WORK IN CANADA AND HAVE CANADIAN 5 STAR HOTEL / RESORT EXPERIENCE.

If you are interested in this role and you meet ALL of the above requirements,

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