Customer Support Representative
Benefits Customer Support Representative
Toronto, Ontario
Offering :
- Fantastic opportunity to grow with the team and help shape the strategic direction of the Company.
- Paid professional development and continuous in-house learning.
- Friendly and dynamic work environment
- Competitive salary and bonus program
- Excellent benefits and pension
- Hybrid work model
Job Summary
Join our team as the key point of contact, providing first-rate customer service support.
- Engaging with clients to understand and address their service concerns and needs, ensuring thorough communication and assistance.
- Address daily inquiries
- Navigate requests, and lead the resolution process for any escalated issues.
- Playing a crucial role in advising clients on the benefits of their insurance coverage and offering alternatives to consider before making any changes.
- Assisting clients in navigating our digital insurance management tools to ensure they maximize their benefits.
- Managing documentation related to client accounts and services.
- Addressing product-related questions and handling administrative tasks associated with client accounts.
- Following up on complaints and escalations to ensure they are resolved in a timely manner.
- Working diligently to resolve issues promptly and clearly, maintaining adherence to our Service Level Agreements (SLAs).
- Ensuring the accuracy of information provided to clients, verifying all details and updating records as necessary.
- Upholding professionalism, patience, and understanding at all times as a representative of our brand.
- Building and maintaining positive client relationships, demonstrating a commitment to excellent customer service.
Requirements
- Community College Diploma in Business Administration or equivalent.
- 4-5 years of relevant experience.
- Solid understanding of life, disability, and medical group and individual insurance, along with customer service experience.
- Proficient in using CRM systems, preferably Salesforce.
- ACS (Associate Customer Service) certification is a plus.
- ALMI (Associate Life Management Institute) certification is beneficial.
- Capable of performing insurance customer service and administrative duties.
- Experience working in a fast-paced sales support environment.
This opportunity is perfect for someone with a strong background in insurance and customer service, looking for a role where they can make a significant impact.
If you're ready to join a dynamic team and contribute to our clients' success, we encourage you to apply.
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