Service Dispatcher

Randstad, is currently recruiting for a dispatcher position on behalf of one of our clients in Halifax NS. This is a permanent role which will start ASAP.

The duties of the dispatcher are :

• ensuring that all dispatched service requests are complete with all the information necessary as they are routed to a qualified technician to for service delivery
• Provides telephone service to our customers
• Registering and validating their service and install requests
• Booking appointment in case the Customer requires it
• Assign service requests to techs
• Updating systems for Ticket and tech tracking and Tech resource management
• Monitor and address alerts and escalations
• Other duties as required

Advantages

• permanent full time role
• opportunity for growth
• flexible company
• benefits and vacation package

Responsibilities

The basic function of the Dispatch is to ensure the smooth day to day operations of the Service Department by efficiently coordinating customer calls, third party suppliers and service technicians to meet and exceed customer expectations.

Qualifications

• must be able to analyze customer needs and take appropriate action to resolve customer issues in an efficient and timely manner.
• previous experience in a dispatch role is required
• tech savvy
• customer service experience required
• team Player
• good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)

Summary

If this sounds like something you are suited for please apply today!

3 easy ways to apply :

1. Register on our website at www.randstad.ca

2. Email your resume (with the position title in the subject line) to [email protected]

3. Apply directly to this posting

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.