Accounts Payable / Receivable Specialist

Global Industrial has been an industry leader for over 70 years, providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products sold through our website, corporate sales people, and full-color catalogs. Our customers include small to large corporations, institutions, government agencies, and consumers across North America.

Key Responsibilities

• Communicate with customers via phone and email to address overdue invoices and inquire about payment status and facilities collections.
• Target keeping all customers’ accounts within the credit terms assigned to them.
• Work with customers to resolve payment issues, invoices problems, billing mistakes, irregular tax calculations mistakes, and others.
• Continuously monitor and maintain assigned accounts and report any concerns to the manager.
• Prepare and track account progress and update databases.
• Professionally handle customer inquiries, including providing detailed reconciliations and statements, resolving payment disputes, and processing payments and refunds.
• Work with other departments to resolve billing, invoice, and payment discrepancies.
• Coordinate with the portal billing team (ARIBA, COUPA, and Procurify, etc.) to ensure all invoices are uploaded timely, approved, and paid on time.
• Complete payment documents to customers (EFT & Wire payments authorizations)

AP Key Responsibilities

Competencies and Skills

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