Job Title : Sr. Desktop Support Analyst
Location : Toronto, ON (North Toronto, ON)
Type : Contract 12 month
Our client currently has an opening for a
Sr. Desktop Support Analyst to work as part of the Desktop Support Team. The role will provide Networking and Desktop support to users in providing Lotus Notes Ver.
7 or 8 password resets, ID administration, PC, Laptop hardware support and BlackBerry (BES) support to approximately 2,000 end users.
Note : Client will consider cross training on Lotus Notes if all other skills / experience criteria are met however candidates must still have a minimum of recent basic working experience with Lotus Notes as a user in an Enterprise environment at the very minimum to be considered).
Skills :
- Recent Lotus Notes (Ver.7 or 8) experience resetting passwords and or creating user ID’s
- Experience working in a mixed Unix / Windows environment is preferred (AIX, Windows
2003 / 2007 / 2008 / 2010, Active Directory)
- Must be MS Windows Office Suite proficient
- Strong hands on knowledge of Break Fix : Software / Hard Drives / Peripherals
- Must have good networking skills and a good understanding of basic network protocols : TCP / IP
- Knowledge of WiFi technology
- Experience supporting Black Berries : Client and BES Blackberry hand held device, VPN remote user support experienced
- PC / Laptop Hardware troubleshooting and repair experience
- Proficient in imaging technologies : Ghost or RIS / Image X or WDS etc
- Excellent customer service skills experienced at providing deskside support at the
executive level with strong presentations skills
Experience :
- Minimum 3 year College diploma or University degree in a technology related discipline
- MCSE and A+ industry certifications preferred
- 5 to 7 years experience in PC support & Networking
- Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience
- Experience providing support to Senior Executives
- BlackBerry support experience required (client and BES)
- Ability to work in a very fast paced environment and make frequent work re-prioritization decisions
- Excellent customer service, communications & presentations skills, recent experience working within all levels across the organization in a fast paced Enterprise environment
- Professional, dynamic and career minded with a strong work ethic
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