Field Property Claims Specialist, Nova Scotia

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Field Property Claims Specialist to join our growing team to support the province of Nova Scotia!

By maintaining current knowledge of insurance products as well as appraisal or investigation techniques and services, you will provide quality service along with prompt and equitable valuations of claims in line with corporate policies and standards.

What you'll do here :

• Conduct field inspections to evaluate property damage and evaluate replacement of restoration requirements, including direct and in-person contact with insured, claimants and service providers.
• Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness.
• Maintain effective communication channels with claims departments.
• Coach other appraisers and adjusters when required.
• Establish and maintain productive business relationships and liaise with repair facilities and other service providers.
• Assist in the screening and review of the vendor's performance to meet professional and corporate standards.
• Prepare repair estimates and obtain cost agreements from contractors or quotations on the restoration / replacement.
• Prepare total loss evaluations and facilitate their disposal, if applicable.

What you bring to the table :

• University degree or any combination of training and experience deemed relevant for the role
• Minimum 3 years experience in property claims
• High-level knowledge of the Xactimate / XactAnalysis estimating software
• Comprehensive knowledge of mitigation (IICRC), construction, and repair procedures
• Effective verbal communication skills, with experience in interviewing, coaching others, and dealing with clients
• Good written communications skills to draft claims reports
• Have a valid driver's licence and a good driving record.

This role is eligible for employee referral bonus. #myReferrals3000

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What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We’ll work with you to meet your needs.

including background checks, internal candidates, and eligibility to work in Canada.