Key and Certificate Management (Kcm) Support Engineer, Deloitte Global Technology

Job Type : Permanent

Work Model : Remote

Reference code : 126532

Primary Location : Toronto, ON

All Available Locations : Toronto, ON; Calgary, AB; Vancouver, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge.

Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Have many careers in one Firm.
• Partner with clients to solve their most complex problems

What will your typical day look like?

Day to day duties might involve the following however responsibilities may change based on the given needs of the business.

As a KCM Support Engineer, your responsibilities will look like as follows :

• Operation of Key and Certificate Management Components
• May be required to manage and control of enterprise infrastructure Hardware Security Modules (HSM)
• Management and control of Key Certificate Management Disaster Recovery Process
• Management and control of KCM automation process and tools and resiliency
• Ensure successful operation of KCM services by timely processing service requests, addressing incident tickets and following change management global practices
• Responsible for the daily operation and maintenance for the KCM systems.
• Perform the duties of Registration Authority by validating certificate requests and following Global policies for certificate issuance.
• Educate users on the processes to request and use the KCM services, including but not limited to certificate requests and renewals, database encryption key management setups and code signing.
• Responsible for maintaining and generating reporting, analytics, and dashboards for enterprise certificate management.
• Train and support other support teams including member firms, global member firm infrastructure support and Technology Operations Centre to streamline support processes
• Participate in post mortem activities and report generation
• Participate in 24x7x365 on-call rotation
• Support Disaster Recovery testing on a yearly basis
• Identify and report any non-compliance with information security or other policies.
• Respond to escalated service issues and problems.
• Delivery of operational KPIs and associated reports.
• Support and development of PowerShell-based automation scripts for Certificate Management related Tasks
• Contribute to, produce and maintain process, procedure, and other operational documentation, including runbooks, user manuals, administration guides, FAQs, etc.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world.

In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let's talk about you

As a Support Engineer, you bring the following qualifications with you :

• Bachelor's Degree in Computer Science, Engineering, Information Systems, or equivalent industry experience
• Minimum three (3) years' experience in developing, implementing or supporting information systems.
• Understanding of PKI, TLS, certificate management and database encryption at rest.
• Basic knowledge of cryptographic related standards and network compliance requirements, security concepts, encryption keys, key life cycle requirements and symmetric and asymmetric encryption methodologies and algorithms applicable to the services industry.
• Advanced knowledge of scripting. PowerShell is a plus.
• Experience with Venafi, Vormetric or CipherTrust and Thales HSMs a plus
• Ability to take a broad view of his / her position and take initiative to communicate, interact and cooperate with others
• Demonstrated ability to write reports and to participate in presentations

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program.

Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels.

Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.

Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization.

Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people : Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here.

We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.