CA- Auto Claims Adjuster

Position Summary

We are currently recruiting for a Auto Claims Adjuster to join our claims adjusting team in Alberta, Canada.

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve.

We’re looking for the next generation of leaders to take this journey with us. This hiring program is designed to provide entry level candidates with an opportunity to learn from experienced claims professionals.

The successful candidate will participate in ongoing training on various adjusting roles with the opportunity to shadow in different departments.

Each individual in this training program will get an opportunity to work in 3-4 areas within their first two years on the job.

Responsibilities

• Investigation, collection, and analysis of claims information
• Telephone interviewing claimants and witnesses
• Directing field adjusters to obtain evidence
• Obtaining official documents
• Evaluates coverage, liability and quantum
• Confirms and documents coverage
• Assesses evidence and applies liability analysis
• Reviews medical records and assesses and reserves for damages
• Negotiates, settles, and finalizes claims
• Negotiates with first and third parties
• Obtains all documentation to complete claim
• Facilitates payment and maintains bordereau
• Accurate recording, reporting and presentation of files
• Documents all activities on system
• Reports promptly to principal
• Maintains master claims file
• Maintenance of accurate billing, and time and expense records
• Completes accurate time capture and docketing
• Generates and processes client invoicing
• Work with manager to maintain client relations
• Ensures compliance with client programs and standards
• Answer and expeditiously resolve inquiries

Requirements

• Knowledge of commercial and personal lines in both Property and Auto PD will be considered an asset
• Post-secondary education in an insurance related field required
• CIP courses are required to obtain the CIP designation
• Working towards full Alberta Independent Adjusting License is required
• Ability to conduct telephone investigations, evaluate, negotiate and settle first and third party commercial lines claims
• Proficient in maintaining accurate and detailed activity, transaction and reserve records
• Advanced computer skills including Office 365 and Windows 10
• Excellent communication skills
• Must be a team player with a strong commitment to quality and customer service
• French / English Bilingualism would be considered an asset
• Commitment to continuous learning

Additional Information

We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.

Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies.

We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and / or to perform the essential duties of the posted position.

If you have an accommodation need, please email as soon as possible to make appropriate arrangements.

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