Support Engineer

WORK DESCRIPTION

Join to apply for the Support Engineer role at Axiell Group

Axiell helps over 13,000 customers share cultural information and knowledge with the world. Our platforms, software, and services help customers manage their collections, preserve cultural heritage, enhance learning, promote reading, and increase public engagement and accessibility. Our customers are libraries, museums, archives and schools in 60+ countries.

ABOUT THE ROLE

• Monitor and manage customer issues using ticketing systems like Jira or Azure DevOps.
• Communicate and interact with customers to understand and resolve support issues.
• Test the changes to ensure smooth deployment and functionality.
• Continuously work with improving support processes and our tools available for our clients.
• Coordinate and manage customer expectations––identify the source of problems, recommend solutions, document, and notify the development team to make enhancements.
• Provide timely updates to customers and stakeholders on issue status.
• Have the opportunity for hybrid work.

ABOUT YOU

You are a positive, proactive and solution-oriented individual with a passion for helping others. You have a strong technical expertise, combined with excellent communication skills, both in writing and verbally. You are a team player who enjoys collaborating with colleagues, but you can also work independently when needed.

You are detail-oriented, organized and have a desire to continuously learn and improve your skills.

As a Support engineer, you are responsible for diagnosing and resolving technical issues efficiently.

REQUIREMENTS

WHAT WE OFFER

HOW TO APPLY

To apply, please send us your up-to-date resume and covering letter explaining why you are interested in the position, how you are uniquely qualified for the role, and your salary expectations.

At Axiell, we are dedicated to building a diverse and inclusive workplace and are committed to the principles of employment equity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway and tell us why you are the perfect candidate we’re looking for.

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