YWCA Toronto - Associate Manager Housing Support Program

YWCA Toronto - Associate Manager Housing Support Program

Posted on Jun 13, 2024

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Internal and External Job Posting

Associate Manager

Housing Support Program - Church Street

JOB ID : CHUR1065

Employment Type : Full-Time, Permanent

Work Hours : 35 hours per week (includes evening and weekend hours, flexibility in work hour required)

Salary : $62,358 to $72,937 per annum (Level M8), plus comprehensive benefits

Location : 389 Church Street Toronto, Ontario M5B 2E5

Application Deadline : Monday, June 24, 2024

JOIN OUR TEAM

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected.

We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and / or Two-Spirit.

We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

This management position supports the Manager of Church St. and staff to maintain a safe and inclusive community of tenants in a unique 120-unit permanent housing facility.

The facility houses 120 units designated for chronically homeless women, children and gender diverse people; youth; living with serious mental health and addictions issues;

Indigenous women and those leaving provincially funded institutions.

ABOUT YWCA TORONTO - HOUSING SUPPORT PROGRAM, CHURCH STREET

• YWCA Toronto Church Street facility includes 120 units of permanent housing. The integrated model creates a safe, inclusive and supportive community for tenants and is designated for women and gender diverse people who are : chronically homeless or at risk of homelessness;
• women and gender diverse people following transitions from provincially-funded institutions and service systems such as hospitals or prisons;

and homeless Indigenous women / two-spirit people. As part of Housing Support program at the YWCA, the program goals include housing stabilization, harm reduction, health promotion and increased access to primary health care and acute mental health services.

KEY RESPONSIBILTIES

• Oversees relief staff, and contracted Security officers, as designated by Manager;
• In the absence of, or as assigned by the Manager, ensures that appropriate services and programs are delivered as designed by the Church St.
• Team to support all tenants, to maximize their health and well-being; ensures the documentation and submission of all incidents on shift and follows up with the Manager;
• Facilitates and coordinates the work of all program partners, in particular City of Toronto, Native Women’s Resource Center, Inspirations Studio, Margaret’s Housing, Wigwamen Housing, Elizabeth Fry and YWCA Toronto Housing Administration and Property Services, to ensure that case management, community engagement, and tenant support work together to create a safe and supportive community for all tenants within both a health and social engagement framework;
• Models and provides crisis prevention, intervention and counseling using harm reduction principles, for women and children experiencing mental health / substance / abuse issues;
• Holds the primary responsibility for overseeing and coordinating documentation from case managers required for legal proceedings in accordance with the Eviction Prevention Procedures to the Eviction Prevention Worker;
• Maintains financial records in accordance with the City of Toronto and other program funders and the policies, procedures and practices of the association;
• Works with the Manager of Church St. Housing Support and the Manager of Housing Administration to ensure that tenants and the YWCA Toronto both meet their obligations under the Residential Tenancies Act;
• Ensures the training, supervision and regular evaluation of all relief staff, students and volunteers as assigned by the Manager of Church St. Support;
• Ensures the development and implementation of an annual professional development plan for relief staff.

QUALIFICATIONS

• In-depth knowledge of concepts, theories and practices related to a regulated Mental Health or Health service delivery field, normally acquired through the completion of an undergraduate degree in Social Work, Psychology, Nursing or other relevant discipline (Cases for Equivalency will be considered);
• Three to five years direct experience working in a permanent supportive housing environment providing support to women living with experiences of chronic homelessness, poverty, violence / trauma, and concurrent diagnosis;
• Supervisory experience required;
• Finance experience preferred, or required;
• Working knowledge of the Residential Tenancies Act, Landlord Tenant Board and Housing Services Act;
• Knowledge and understanding of harm reduction approaches as a holistic framework that incorporates supportive housing, community development, advocacy, and peer support;
• Working knowledge of legislation that includes the Ontario Human Rights Code, the Mental Health Act, and Child and Family Services Act;
• Demonstrated ability to facilitate strong service delivery partnerships and foster inter-program relationships, including strong conflict mediation skills;
• Demonstrated community engagement strategies that include creative ways of fostering leadership and capacity building in teams;
• Demonstrated ability to understand clinical case management support functions for women and gender diverse people;
• Previous work in a diverse, unionized environment an asset;
• Excellent written and oral communication skills are essential;
• Demonstrated conflict resolution, crisis intervention / prevention, counselling, and coaching skills.
• Demonstrated leadership skills, including problem solving, organization, time management, and capacity-building skills;
• Ability to work both independently and as part of a team in the planning and delivery of services;
• Knowledge of current computer applications is necessary, e.g. Windows XP Professional, Office XP Professional, E-mail and Internet.

Vaccination Policy : - In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

Please note : A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace.

Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate.

For internal applicants, this position is not secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code.

We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.

If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace

J-18808-Ljbffr