Jr Bilingual (French / English) Administrative Assistant to provide administrative support to clinicians by completing administrative tasks -
Location- % Remote
Duration- 3 months, Strong possibility of extension
Hours- 7.5 Hours a day
Responsibilities-
- Billing for appointments
- Ensuring important issues and concerns are communicated appropriately and are properly addressed within an appropriate period of time
- Filing and retrieving patient records
- Protects patient rights by maintaining confidentiality of personal and financial information
- Effectively and efficiently facilitate relationship with the clinical team
- Provides feedback, suggestions and participates in continuous process improvement
- Ensure protection of patient data accessed as part of job responsibilities
- Manage incoming documents in the EMR
- Notifying patients of incoming labs, diagnostics, referrals
- Coordinating care for patients which may include booking follow up appointments, providing results, and assisting with other administrative requests;
- Coordination of Rx clarification between clinical team and pharmacy
- Manager incoming calls and voicemails
- Conduct proactive care follow ups with patients
- Manage outgoing referrals and ensure timely care for patients
- Monitoring internal systems for incoming requests from the clinical team and respond as required
Must have skills :
- Bilingualism ( French , English)
- 1. Available for all of these working shifts in Eastern time zone : 2pm to 3am EST - weekdays 11am to 3am EST - weekends First 2 weeks of training 9am to 5pm EST
- Knowledge of medical terminology , experience handling confidential medical records or physical charts
- Private clinic, Dental clinic , or primary care experience is an asset
- Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients
Nice to have skills :
- Technical skills
- Experience working in a clinic
- Experience working with a CRM (customer relation management tool) and EMR software (electronical medical records)
Nice to have skills :
1. Technical skills
2. Experience working in a clinic
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