Individual Products Administrator- Member Support Call Centre

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership.

We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness.

We believe in what we do and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW :

Alberta Blue Cross® has an immediate opening for a Permanent Full-Time Administrator in our Individual Products Member Support department.

Working from home, the focus is customer experience and retention. You will be an ambassador on behalf of Alberta Blue Cross and will handle incoming customer inquiries from multiple sources along with requests and plan updates for members.

The successful candidate will be highly detail oriented, passionate about providing exceptional customer experiences and ready to handle a fast-paced work environment.

WHAT YOU WILL DO :

• Respond to telephone inquiries and correspondence from members, utilizing strong listening and problem-solving skills.
• Cultivate member relationships and deliver excellent customer experience in all interactions by building trust and showing patience and compassion.
• Assess and assist with client needs, connecting them with internal departments when required
• Prepare customer correspondence relating to individual health plans according to established policies and procedures.
• Accurately process new application enrolments, payments, amendments and update appropriate systems in relation to individual health plans.
• Contact new and existing members to provide proactive information and service.
• Document member interactions and commit to follow-up actions, when required.
• Research and analyze problems independently and determine appropriate resolution.
• Contribute to achieving monthly team goals and turn-around time commitments.
• Performs other duties as required.

WHAT YOU WILL HAVE :

• Proven commitment to the delivery of superior customer service.
• Excellent communication skills focused on building and maintaining strong customer relationships.
• Positive attitude and productive, professional and courteous manner.
• Self-motivation with a strong sense of accountability.
• Accuracy and attention to detail is required.
• Highly developed organizational and prioritization skills.
• Excellent time management skills.
• Dedication to working effectively with customers and fellow employees in a team environment.
• Demonstrated ability to cope in a fast-paced work environment.
• Strength in the areas of flexibility, innovation and independence.
• Solid decision-making, problem-solving and conflict resolution skills.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve.

We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment.

If you have the qualifications we are looking for, please apply.