Lead Beverage Server-HFX Full-Time

Position Summary

Under the direct supervision of the Manager, F&B Outlet or the Assistant Manager, F&B Outlet, this position is responsible for, providing exemplary food and beverage service to casino guests in a fast paced envir onment.

This position is a dual role, working primarily as a Beverage Server with the responsibility for light supervisory duties in the absence of a manager or supervisor (typically for only part of a shift - .

the last 2 hours of a sh ift). Ensures adherence to the Company s policies and procedures, motivates and leads by example and supports Great Canadian s learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides beverage service following established standards of service
• May provide limited food service from time to time
• Responsible for handling various financial transactions involving beverage service to guests
• Cleans and buses section
• Responsible for communicating any potential issues or concerns regarding responsible beverage service
• First point of contact for customer escalations including assessing situations for voiding or comping a meal
• Responds to basic team member questions / issues
• Responsible to check the phone for sick calls, may be required to call in replacements
• Responsible for assigning sections to servers, bartenders and hosts (if applicable)
• Responsible for basic shift training and orientation for new team members from time to time
• Responsible for organizing EOs (early outs) if necessary
• Responsible for ensuring basic opening or closing duties / checklist is completed, following up with co-workers if necessary
• Delivers an exceptional entertainment experience to internal and external guests to ensure you make their day
• Develops and cultivates strong working relation ships with all stakeholders : guests, ownership, team members, vendors and regulators
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School diploma or equivalent required
• Proven leadership skills and qualities
• Minimum 1-year food and beverage serving experience in either a bar or restaurant setting
• Cash handling experience required
• Point of sales experience required; Micros knowledge is an asset
• Strong sales and organizational skills with the ability to prioritize
• Ability to stand and carry a tray for the duration of a shift
• Works quickly and efficiently under pressure in a busy, fast-paced environment
• Ability to successfully obtain a Gaming License

Work Environment Considerations

Regular food and beverage envir onment; standing and walking for long periods of time; exposure to heat, cold, steam, noise, odors;

lifting, carrying, pushing, pulling, stretching, bending; some exposure to fumes, smoke, chemicals; risk of minor cuts and burns, may have n on-traditional work hours, schedule flexibility is required.