Royal Service Agent

Company Description

Your team and working environment :

Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics.

Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver.

Offering ski-in, ski-out convenience and on-site championship golf course, Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club.

Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure - start yours today!

Job Description

Royal Service Agent

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls, emails and text messages will prove you truly are a Fairmont professional.

As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow colleagues and guests.

Pay Rate : $19.25 per hour

$19.25 per hour

What is in it for you :

• Subsidized staff accommodation assistance provided for full time status employees
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Jasper (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor

What you will be doing :

• Consistently offer professional, friendly and engaging service
• Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
• Assist all external and internal callers and redirecting when necessary
• Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
• Have a sufficient working knowledge of all departments, in particular Front Desk, Reservations and Concierge
• Serve as a liaison for guests requiring information relating to all aspects of the hotel and the village.
• Take reservations for food and beverage outlets as well as book golf tee times (seasonal)
• Take ownership of the hotel’s main common email inbox
• Have full working knowledge of the hotel’s emergency procedures
• Other duties as assigned

Qualifications

Your experience and skills include :

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Previous Opera experience an asset
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to) :

• Frequent sitting throughout shift
• Occasional standing, kneeling, pushing, pulling, lifting

Additional Information

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

APPLY TODAY : For more information on working and living at the Fairmont Chateau Whistler please visit

CWMR-1989