Morris Business Solutions is the premier office technology provider in North and South Carolina , is actively looking for a dedicated Field Service Support Specialist to join our team.
The ideal candidate for this role will be responsible for assisting customers and the field service team via remote and / or onsite support.
Responsibilities :
- Remote or onsite Installation of Xerox and Kyocera multifunction products
- Assisting with end user training during installation
- Implementation of solutions and FMAudit applications
- Effectively handle customer request for assistance and communicate with appropriate company personnel when necessary, including service manager of any customer concerns
- Able to assist with hardware support
- Engages with customers’ facilities team, IT group, etc. to ensure proper installation and post installation follow-up.
Qualifications :
- Previous experience in installation of copiers (Preference for Xerox or Kyocera experience)
- Experience in a remote support role
- Organization and time / task management skills with ability to prioritize tasks
- Excellent verbal and written communication skills
- Problem solving skills
- Previous networking skills
Benefits :
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- 401K Matching
- Generous Paid Time Off
- Holiday Pay
- Annual Raises
- Company provided vehicle
- Eligible for company trips
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